Business Operations Specialist

Randstad USA; Hudson (NH); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Hands-on training

Regular coaching

Career development opportunities

Collaborative team culture

Job summary

Randstad USA, in partnership with our client, is excited to announce an opening for a Customer Support & Orders Coordinator to join a supportive, collaborative, and growth-minded team! This on-site role in Hudson, NH is a 12-month contract with strong potential for permanency.

You will deliver post-sales support, manage RMAs and service updates, prepare quotes and contracts, and collaborate with cross-functional teams to ensure smooth order processing.

Qualifications

• Excellent communication skills and a passion for helping others.
• Strong attention to detail and confidence managing documentation or system entries.
• A self-motivated, punctual, and reliable work ethic.
• Experience with (or eagerness to learn) enterprise platforms like SAP or Oracle.

Responsibilities

• Customer Engagement: Manage return material authorizations (RMAs), inquiries, and service updates with warmth and professionalism across email, phone, and service portals.
• Operations & Administration: Prepare estimates, service contracts, purchase orders, and export documents with high attention to detail.
• Problem Solving: Partner with finance, legal, and compliance teams to ensure smooth order processing and clear any administrative holds.
• Proactive Service: Support customer loyalty by keeping clients informed on order status and introducing them to valuable service and protection options.
• System Continuous Improvement: Learn and utilize modern platforms like SAP and Oracle, with opportunities to test new system features and share your feedback.

Skills

Communication skills

Attention to detail

Punctuality

Teamwork

Tools

SAP

Oracle

Job description

Looking for your next great career move?

Randstad, in partnership with our client, is excited to announce an opening for a Customer Support & Orders Coordinator to join a supportive, collaborative, and growth-minded team!

If you thrive in an environment where your voice matters, your work is valued, and teamwork is at the heart of everything, this could be the perfect fit for you.

At a Glance: The Opportunity

• Role: Business Operations Specialist
• Location: On-Site in Hudson, NH
• Position Type: Temp-to-Hire (12-Month Contract with strong permanent potential!)
• Pay Rate: $23.00-$26.00 / hour (based on experience)
• Environment: Warm, team-based, collaborative, and focused on your professional development

Why You’ll Love Working Here

You’ll be joining a global leader in advanced technical solutions, but at the local level, you'll experience a close-knit, welcoming workplace culture.

• Growth & Support: You won't be thrown in the deep end! Enjoy hands-on training, regular coaching, and continuous learning opportunities across modern business platforms.
• Empowerment: You’ll have the autonomy and trust to make decisions, solve problems, and keep customers smiling.
• A True Team Effort: Work alongside friendly colleagues in a culture built on cross-training, mutual support, and celebrating success together.

What You’ll Be Doing

As a vital member of the Service Operations team, you will help deliver an exceptional post-sales experience for valued customers:

• Customer Engagement: Manage return material authorizations (RMAs), inquiries, and service updates with warmth and professionalism across email, phone, and service portals.
• Operations & Administration: Prepare estimates, service contracts, purchase orders, and export documents with high attention to detail.
• Problem Solving: Partner with finance, legal, and compliance teams to ensure smooth order processing and clear any administrative holds.
• Proactive Service: Support customer loyalty by keeping clients informed on order status and introducing them to valuable service and protection options.
• System Continuous Improvement: Learn and utilize modern platforms like SAP and Oracle, with opportunities to test new system features and share your feedback.

What Makes You a Great Fit

• Excellent communication skills and a passion for helping others.
• Strong attention to detail and confidence managing documentation or system entries.
• A self-motivated, punctual, and reliable work ethic.
• Experience with (or eagerness to learn) enterprise platforms like SAP or Oracle.
• A collaborative mindset-you love working as part of a team to achieve shared goals!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.