Business Operations Solution Associate (Multiple Positions)

TikTok; New York (NY); Sur place; USD 108 000 - 151 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k) match

Paid parental leave

Disability coverage

Life insurance

Paid holidays

Résumé du poste

TikTok is hiring a Business Operations Solution Associate in New York to translate business priorities into scalable operational levers and robust reporting. You will drive insights through SQL data analysis, develop dashboards, and collaborate across Sales, Product, Finance, and Legal to close process gaps.

You will automate reports, train teams, and enforce policies while navigating a dynamic CRM landscape.

Qualifications

• Bachelor’s degree in Business, Management, Business Analytics, Advertising, or a related field with 2 years of related work experience.
• Design, implement, and optimize operational processes to streamline and maintain high efficiency operations through system implementation.
• Build and streamline processes using project management tools, including Asana or Jira, and tracking project status and milestones and coordinating cross‑functional alignment to ensure timely execution of deliverables.
• Writing and optimizing SQL queries to extract, transform, and analyze large, complex datasets for actionable insights.
• Automating data reports, validating data integrity, and conducting quality assurance checks to ensure accuracy and reliability.
• Identifying business problems and proposing growth opportunities with data‑driven insights.
• Developing scalable data visualizations and interactive dashboards that translate complex datasets into actionable insights for both technical and non‑technical stakeholders.

Responsabilités

• Support Global Account business through efficient and future‑proof operations by translating business priorities into operational levers and developing operational metrics and reporting to unlock insights and analyze operational success and pain points.
• Apply critical problem‑solving skills to identify issues in business processes and systems, propose solutions, and drive change by partnering with senior MSO team members or work independently on these projects.
• Help the sales team understand how to navigate a complex CRM system and handle day‑to‑day escalations and troubleshooting of system operation issues.
• Develop subject matter expertise to support sales requests and approvals with speed and accuracy.
• Own communication and maintain cross‑functional relationships (with Sales, Product, Finance, and Legal) in order to bridge any process and system gaps.
• Leverage tools and systems to scale impact and drive adoption through training, documentation and automated solutions.
• Provide guidance and enforce company policies and processes.

Connaissances

Operational process design

SQL analytics

Data visualization

Project management tools

Cross‑functional collaboration

Formation

Bachelor’s degree or foreign equivalent in Business/related field

Outils

Asana

Jira

Description du poste

Business Operations Solution Associate (Multiple Positions)

Location:

New York

Employment Type:

Regular

Job Code:

A00733

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Responsibilities

• Support Global Account business through efficient and future‑proof operations by translating business priorities into operational levers and developing operational metrics and reporting to unlock insights and analyze operational success and pain points.
• Apply critical problem‑solving skills to identify issues in business processes and systems, propose solutions, and drive change by partnering with senior MSO team members or work independently on these projects.
• Help the sales team understand how to navigate a complex CRM system and handle day‑to‑day escalations and troubleshooting of system operation issues.
• Develop subject matter expertise to support sales requests and approvals with speed and accuracy.
• Own communication and maintain cross‑functional relationships (with Sales, Product, Finance, and Legal) in order to bridge any process and system gaps.
• Leverage tools and systems to scale impact and drive adoption through training, documentation and automated solutions.
• Provide guidance and enforce company policies and processes.

Qualifications

Must have a Bachelor’s degree or foreign equivalent degree in Business, Management, Business Analytics, Advertising, or a related field, and 2 years of related work experience.

• Designing, implementing, and optimizing operational processes to streamline and maintain high efficiency operations through system implementation.
• Building and streamlining processes and workflows using project management tools, including Asana or Jira, and tracking project status and milestones and coordinating cross‑functional alignment to ensure timely execution of deliverables.
• Writing and optimizing SQL queries to extract, transform, and analyze large, complex datasets for actionable insights.
• Automating data reports, validating data integrity, and conducting quality assurance checks to ensure accuracy and reliability.
• Identifying business problems and proposing growth opportunities with data‑driven insights.
• Developing scalable data visualizations and interactive dashboards that translate complex datasets into actionable insights for both technical and non‑technical stakeholders.

Travel Requirement: Domestic travel required up to 5%.

Employer: TT Commerce & Global Services LLC Type: Full time, 40 hours/week Location: New York, NY Salary Range: $108000 - $151200 per year

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request#IND-DNI

Job Information

The base salary range for this position in the selected city is $108000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgement.

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