Business Operations Manager, ISU Health Center (1287)

Idaho State University; Pocatello (ID); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life insurance

Disability plan

Employee assistance program

Retirement options

Generous paid time off

Job summary

Idaho State University is seeking a Business Operations Manager for ISU Health Center in Pocatello. This on-campus role oversees administrative and business operations, ensuring efficient patient services across the KDHS.

The position supports expansion to additional clinics and emphasizes compliance, budgeting, and team leadership. The role requires a bachelor’s degree in health administration or related field, plus several years in healthcare management, including staff development and fiscal

Qualifications

• Bachelor’s degree in healthcare administration, business administration, or related field.
• Six years of clinical setting experience.
• Healthcare knowledge including HIPAA and CMS regulations.

Responsibilities

• Administrative Oversight: Oversee daily clinic operations and maintain accurate patient records.
• Human Resources: Recruit, train, supervise administrative staff and manage staff schedules.
• Financial, Budget, and Inventory Management: Manage budgets, monitor expenses, track transactions and inventory.
• Communication and Coordination: Facilitate communication among providers, staff, and patients.
• Quality Improvement: Identify opportunities to improve operations and patient services.
• Healthcare Compliance: Ensure OSHA and HIPAA compliance; update policies and train staff.

Skills

Healthcare management

Staff development

Budget management

Billing & revenue

Compliance

Education

Bachelor’s degree in healthcare administration, business administration, or related field

Six years of clinical setting experience

Job description

Business Operations Manager, ISU Health Center (1287)

Pocatello - Main
NOT eligible for remote work, on-campus position

Priority Date: November 15, 2026

Institution Information

Idaho State University, established in 1901, is aCarnegie-classified doctoral research and teaching institution, with a culturebuilt on trust, compassion, stability, and hope. ISU serves over 12,000students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students andfaculty at ISU are leading the way in cutting‑edge research and innovativesolutions. We are proud to offer exceptional academics nestled in the grand,natural beauty of the West. We invite you to apply to be a part of ourUniversity community!

Job Description

The ISU Health Center (ISU HC) seeks a Business Operations Manager to oversee and manage the administrative and business operations of the ISU Health Center. The position ensures efficient, organized, and compliant operations that support high-quality patient care and the effective delivery of health services. As clinic operations evolve, the position may support the expansion and coordination of business operations across additional health clinics and services within the Kasiska Division of Health Sciences (KDHS). This position is 32 to 40 hours per week.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

Administrative Oversight: 40%

• Oversee daily clinic operations and maintain accurate patient records.
• Manage billing, insurance, provider credentialing, and insurance contract coordination with the Clinics Director of Operations.
• Collaborate with the CPC Business Operations Manager on revenue cycle activities, including insurance verification, authorizations, payments, charge reconciliation, accounts receivable, claims, and denials.
• Oversee the Banner registration feed to verify student, faculty, and staff eligibility.
• Collaborate with the Medical Director and ISU clinic management team to support existing operations, expand services, and develop processes for new clinics.
• Support the enhancement and expansion of healthcare services for students, including student-athletes, in alignment with institutional priorities.

Human Resources: 30%

• Recruit, train, coach, and supervise administrative and support staff, including custodial personnel.
• Develop staff schedules and ensure adequate staffing and provider coverage.
• Conduct performance evaluations and provide feedback to support professional development.
• Maintain the electronic health record (EHR) system and train new employees.

Financial, Budget, and Inventory Management: 10%

• Manage clinic budgets, expenses, revenue monitoring, student fee proposals, and cost control.
• Track and reconcile financial transactions and reports.
• Manage inventory and coordinate ordering of medical supplies, vaccines, medications, office materials, and equipment.

Communication and Coordination: 10%

• Facilitate communication among healthcare providers, staff, and patients to support coordinated care.
• Collaborate with campus partners, including Counseling and Mental Health, Athletics, Student Affairs, Human Resources, Finance, and Health Sciences.

Quality Improvement: 10%

• Identify opportunities to improve clinic operations, patient services, and efficiency.
• Implement quality improvement initiatives to enhance patient care and operational effectiveness.

Healthcare Compliance: 10%

• Ensure compliance with OSHA and applicable state and federal healthcare regulations.
• Collaborate with Information Technology Services (ITS) to maintain cybersecurity and HIPAA privacy protections.
• Develop and update policies and procedures, communicate regulatory changes, and provide staff training on compliance requirements.

Perform other reasonable duties as assigned.

Minimum Qualifications

• At least bachelor’s degree in healthcare administration, business administration, finance or a related field from an accredited institution or six (6) years of clinical setting experience.
• At least three (3) years of relevant experience in healthcare management or administration including performance management, staff development and conflict resolution.
• Healthcare knowledge including a strong understanding of healthcare regulations, billing, and policies and procedures including HIPAA and CMS.
• Strong leadership and management skills to lead teams, set strategic goals and manage budgets.

Preferred Qualifications

• Master’s degree, MBA or MHA preferred.

Additional Information

You must submit your CV/resume, cover letter, and list of three professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before November 15, 2026.

Salary will be between $73,000 and $80,000 per year, commensurate with education and experience.

• comprehensive health, dental, and vision
• life insurance
• disability plan
• employee assistance program (EAP)
• excellent retirement options and company contribution
• generous paid time off/sick leave accrual

All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.