Business Operations Manager, Consumer Growth (Financial Products)

Uber; New York (NY); Hybrid; USD 129,000 - 143,000; Full time

Job summary

A leading company in financial services is seeking a Senior Operations Manager for Consumer Growth. This hybrid role focuses on enhancing financial products and includes financial management, team collaboration, and strategic planning to drive growth in the US and Canada markets.

Benefits

Bonuses and equity eligibility

Comprehensive benefits package

Qualifications

• 5+ years in banking, fintech, or consulting supporting consumer growth products.
• Experience in scaling products at large tech companies.
• Deep knowledge of consumer financial services.

Responsibilities

• Operationalize and scale consumer financial products for the US and Canada.
• Engage with users to understand needs and translate insights into products.
• Manage P&L and set financial targets.

Skills

Analytical skills

Storytelling

Collaboration

SQL

Excel

Growth strategies

Education

Bachelor's degree

Job description

Senior Operations Manager, US&C Financial Services - Consumer Growth

Join to apply for the Senior Operations Manager, US&C Financial Services - Consumer Growth role at Uber.

This is a hybrid role and you must be located in, or willing to relocate to, San Francisco, New York, Chicago, or Seattle.

Uber's Global Commerce teams build and manage world-class commerce and financial products supporting the rapid growth of mobility and delivery across 70+ countries. Our focus is on delivering exceptional user experiences through innovative technology, facilitating billions of dollars in transactions, and executing a robust risk management program to prevent fraud.

About The Role

As a Senior Operations Manager in the Financial Business Group, you will focus on expanding a suite of consumer financial services products, including stored value, cards, and exploring new opportunities such as loyalty programs, international money movement, and blockchain technologies. You will define and implement our consumer growth strategy, set financial targets, monitor portfolio performance, and collaborate with cross-functional teams including product, engineering, legal, marketing, business operations, and finance to ensure success.

The ideal candidate has extensive experience in scaling consumer financial products from inception to market, preferably within tech-forward financial services companies or fintechs, with a strong understanding of the US and Canadian markets.

What You'll Do

• Operationalize and scale Uber's consumer financial products, developing business cases and growth strategies for US and Canada markets.
• Understand spender needs and market trends by engaging directly with users, translating insights into successful products.
• Collaborate with UX research, design, product, and customer support teams to incorporate consumer feedback.
• Manage the P&L, using your business acumen to support growth in mobility and delivery services, setting and achieving financial targets.
• Track and improve key metrics like Active Users, ARPU, CAC, Retention, and Profitability; develop new engagement strategies.
• Work with external partners (banks, fintechs) and internal teams (data science, legal, risk, finance) to optimize portfolio performance.

Basic Qualifications

• Bachelor's degree
• 5+ years in banking, fintech, or consulting supporting consumer growth products, with experience scaling products at large tech companies or similar scale to Uber.
• Deep knowledge of consumer financial services, managing P&L, and understanding operational and technical capabilities of competitors, fintechs, or banks.

Preferred Qualifications

• Self-motivated, able to work independently in a fast-paced environment.
• Proven success in implementing growth strategies leading to measurable outcomes.
• Strong analytical skills, connecting data insights to strategic decisions.
• Exceptional storytelling and communication skills, capable of translating data into compelling narratives.
• Ability to influence and build relationships across teams, fostering collaboration and understanding diverse perspectives.
• High standards, bias for action, and perseverance, with strong organizational skills.
• Proficiency in SQL and Excel for data analysis.

Salary ranges vary by location: USD$116,000 - $128,500 in Chicago and Seattle, USD$129,000 - $143,000 in New York and San Francisco. All US roles include eligibility for bonuses, equity, and benefits. More details at Uber Careers Benefits.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Internet, Marketplace Platforms

Referrals can double your chances of interview success.