Group Voluntary Benefits Claims Operations Director

New York Life Insurance Company; New York (NY); Remote; USD 110,000 - 150,000; Full time

Job summary

A leading company in insurance is seeking a Group Voluntary Benefits Claims Operations Director to provide strategic leadership and enhance operational performance of group claims. The ideal candidate will have strong leadership skills, experience in insurance roles, and a track record of driving results in a team-oriented environment. Join us to design, implement, and support impactful solutions that contribute to employees’ well-being and financial security in this fully remote position.

Benefits

Comprehensive benefits package

Adoption assistance

Student loan repayment programs

Qualifications

• 5+ years in group insurance leadership roles.
• Proven success in leading operational teams.
• Ability to manage multiple and changing priorities.

Responsibilities

• Directly lead a team of managers for claims outcomes.
• Ensure compliance with internal policies and regulations.
• Oversee financial controls and operational budgets.

Skills

Leadership

Problem-solving

Communication

Analytical skills

Resilience

Education

Bachelor's degree

Advanced degree or industry certifications

Tools

VB products (AI, CI & HI)

Job description

Group Voluntary Benefits Claims Operations Director

Join to apply for the Group Voluntary Benefits Claims Operations Director role at New York Life Insurance Company

Group Voluntary Benefits Claims Operations Director

3 days ago Be among the first 25 applicants

Join to apply for the Group Voluntary Benefits Claims Operations Director role at New York Life Insurance Company

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Remote or Hybrid Office; occasional travel may be required

Role Overview

The Group Voluntary Benefits Claims Operations Director provides strategic leadership for ongoing management of the new group Accidental Injury, Critical Illness and Hospital Care claims. This role is accountable for enhancing and scaling operational performance, regulatory compliance, and service excellence. The Director leads a team of people leaders to strengthen leadership capabilities and drive strategic improvements that enhance workflows, team culture, and customer satisfaction.

As a key figure in the introduction of this new product line, the Director plays a critical role in establishing foundational processes, infrastructure, and performance standards that support long-term growth and sustainability.

What You'll Do

• Responsible for directly leading a team of managers and indirectly leading teams of employees to deliver best-in-class claims outcomes, align to business goals, and foster a high-performance, customer-centric culture
• Leads, mentors, and coaches team of direct and indirect team members; develops talent succession plans and builds bench strength of talent within team to support business and team member goals
• Drives change effectively, ensuring ongoing communication with direct team; ensures team is prepared to execute as new processes, technology or clients are implemented
• Leverages client/customer feedback and monitors industry trends as an input to adjust practices and model to drive improvements
• Manage the full scope of claims operations, including performance monitoring and continuous improvement
• Appropriately plan for expected growth of products including staffing, process development and collaboration with other operational teams
• Ensure compliance with all internal policies and external regulations; represent claims in audit, governance, and risk forums
• Oversee financial controls, reporting, and operational budgets to ensure fiscal responsibility and accuracy
• Partner with internal stakeholders (e.g., Legal, Finance, IT, Account Management) to resolve issues, support initiatives, and enhance service delivery
• Partner with and provide input to Product team to align external marketing messaging with operational processes
  
  

What You'll Bring

• Bachelor’s degree (advanced degree or industry certifications preferred)
• 5+ years in group insurance leadership roles, including leading multiple teams in a growth environment
• Proven success leading operational teams that execute to goals, drive a strong employee claims experience, and a customer-centric claims team culture
• High resilience and adaptability; thrives in environments that require creative problem-solving, strategic trade-offs, and continuous learning
• Clear communicator who can rally teams and maintain momentum under pressure
• Demonstrated problem-solving skills; ability to test and learn to meet client and customer needs
• Proven ability to deliver results and act with a sense of urgency
• Strong leadership, analytical, communication, and organizational skills
• Ability to manage multiple and changing priorities
• Technical expertise in VB products (AI, CI & HI) is strongly preferred
• Proven track record of successfully driving results in a complex matrix environment is a (+)
  
  

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

Pay Transparency

Salary range: $110,000-$150,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 92100

#GBS

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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