Business Operations Manager

City Wide; Cincinnati (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO 120 hours

Paid holidays

Floating holidays

Simple IRA with match

Mileage reimbursement

Free dry cleaning

Job summary

City Wide Facility Solutions is seeking a Business Operations Manager to recruit, onboard, and oversee compliance for our Independent Contractor network in Cincinnati and Dayton. You will partner with contractors, operations leaders, and internal teams to maintain a qualified, engaged, and compliant network that supports growth.

You will manage recruiting campaigns, onboarding documentation, and background checks, while ensuring policy compliance and accurate records.

Qualifications

• 2+ years in recruiting, compliance, business operations, contractor management, or related field.
• Strong organizational and detail-oriented skills.
• Excellent relationship-building and communication skills, written and verbal.

Responsibilities

• Lead recruiting for Independent Contractors in Cincinnati and Dayton.
• Manage recruiting, ads, and sourcing strategies to maintain a pipeline of candidates.
• Oversee onboarding documents, contractor agreements, background checks, and insurance requirements.
• Maintain compliance records and renewal deadlines to avoid lapses.
• Conduct compliance audits and resolve issues.
• Manage contractor data and compliance tracking via CRM systems.
• Coordinate monthly contractor pay-day events and assist with issue resolution.
• Process invoice reconciliations and daily deposits per policies.
• Collaborate with Operations to communicate eligibility and onboarding progress.
• Provide reporting and insights to support leadership decisions.
• Identify opportunities to improve processes and contractor engagement.

Skills

Organizational skills

Attention to detail

Relationship building

Communication skills

Problem solving

Social media recruiting

CRM systems experience

MS Office

Education

High school diploma

College degree preferred

Tools

CRM systems

Job description

Are you ready to be the engine behind operational growth?

You're not just someone who keeps things organized, you're the person who sees opportunities to improve processes, strengthen relationships, and keep operations running at their best. You thrive in environments where accountability, communication, and attention to detail matter. At City Wide Facility Solutions, we're looking for a Business Operations Manager who will play a critical role in recruiting, onboarding, compliance, and operational support for our Independent Contractor network.

This is a highly visible role that blends recruiting, relationship management, compliance oversight, and operational coordination. You'll work closely with contractors, operations leaders, and internal teams to ensure we maintain a qualified, engaged, and compliant contractor network that supports our continued growth.

What You'll Be Doing:

• Lead recruiting efforts for Independent Contractors across the Cincinnati and Dayton markets.
• Manage recruiting activities, advertising initiatives, and sourcing strategies to maintain a strong pipeline of qualified contractor candidates.
• Build relationships with contractors throughout the recruitment, onboarding, and retention process.
• Oversee onboarding documentation, contractor agreements, background checks, insurance requirements, and other compliance-related activities.
• Maintain compliance records and monitor renewal deadlines to ensure there are no lapses in required documentation or coverage.
• Conduct compliance audits and proactively resolve any identified issues.
• Manage contractor information and compliance tracking through CRM systems and internal databases.
• Coordinate monthly Independent Contractor pay day events and assist with contractor-related issue resolution.
• Process invoice reconciliations and daily deposits in accordance with company policies.
• Partner closely with the Operations team to communicate contractor eligibility, onboarding progress, and placement readiness.
• Provide reporting and operational insights that support leadership decision-making.
• Identify opportunities to improve processes, strengthen contractor engagement, and increase operational efficiency.

What We're Looking For:

• 2+ years of experience in recruiting, compliance, business operations, contractor management, or a related field.
• Strong organizational skills and exceptional attention to detail.
• Ability to balance multiple priorities while maintaining accuracy and follow-through.
• Excellent relationship-building and communication skills, both written and verbal.
• Natural problem-solving abilities and a proactive approach to challenges.
• Experience using social media platforms for recruiting and engagement.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience working with CRM systems is preferred.
• High school diploma required; college degree preferred.
• Bilingual Spanish skills are highly desired.
• Valid driver's license, reliable transportation, and the ability to travel between offices and customer locations as needed.

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You'll Gain:

• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
• Free dry cleaning included — a small perk that makes a big difference.
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance.

If you're driven by organization, relationships, process improvement, and results—and you want to grow with a company that leads with trust—we want to hear from you!

City Wide is an Equal Opportunity Employer.