OPERATIONS/ PROJECT MANAGER

AIA Austin; Austin (TX); Presencial; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO 2 weeks

Holidays 10

Vehicle allowance $600/mo

Disability and life insurance

AFLAC accident policy

Workers’ compensation

Health insurance options

Vision and dental optional

Descripción de la vacante

Bantam Home Services is seeking an Operations Manager to run the day-to-day engine of the business: scheduling, vendors, quality, and customer experience, while also overseeing projects from estimate to completion.

You’ll ensure every job, from routine appliance tune-ups to remodels, is scheduled, staffed, completed to standard, and profitable. This is a client-facing role requiring proactive communication and problem-solving, with close support from Branson Fustes and Lisa Dreslinski.

Formación

• 5+ years in operations or project management in home services or construction.
• Experience leading teams and managing vendors or subcontractors.
• Strong scheduling, budgeting, and job-costing skills.
• Excellent communication and problem-solving with homeowners.

Responsabilidades

• Oversee daily operations across maintenance, repair, and project work.
• Schedule work, coordinate vendors, and ensure quality and profitability.
• Manage budgets, job costing, and purchasing; assist in procurement.
• Lead projects from scope and estimate through closeout; supervise crews.
• Maintain client communication and ensure outstanding service.

Conocimientos

Scheduling

Budgeting

Job-costing

Communication

Problem-solving

Vendor management

Team leadership

Client facing

Descripción del empleo

OPERATIONS/ PROJECT MANAGER

Pilgrim Building Company / Bantam Home Services

Compensation: ~$80-100K, potential performance based bonus

About Us

Bantam Home Services helps homeowners keep their homes looking and performing as well as they did when new. Our clients have trusted Pilgrim Building Co to build their home, and Bantam is meant to maintain it. We use the same vendor pool, usually the same installers, to maintain the housing going forward. We coordinate appliance maintenance, exterior maintenance, and small projects and remodels. We’re looking for an Operations Manager to run the day-to-day engine of the business: scheduling, vendors, quality, and customer experience, while also overseeing projects from estimate to completion.

The Role

You’ll be responsible for making sure every job, from a routine appliance tune-up to a modest remodel, is scheduled, staffed, completed to standard, and profitable. This is a client facing role so proactive communication, timely follow up and trustworthiness are key. Additionally diagnosis of onsite conditions and problem solving are required, not necessarily to fix an issue, but to properly identify the vendor or steps to resolve an issue or request. Both Branson Fustes and Lisa Dreslinski will be working closely with and in support of this role.

Key Responsibilities

Operations management

• Oversee daily operations across maintenance, repair, and project work
• Manage scheduling and communicate to all relevant team & client members
• Develop, document, and improve standard operating procedures and workflows
• Manage operating budgets, job costing, and purchasing- Office manager to assist in procurement

Project management

• Manage small projects and remodels from scope and estimate through closeout
• Projects range from $1K to $1M!
• Build schedules and budgets, manage change orders, and track costs against estimates
• Coordinate appropriate vendors and materials
• Conduct OACs if the project warrants
• Coordinate permits, inspections, materials, and subcontractors
• Revise update scope as needed… timely COs, both in $ and time
• Supervise and support onsite crews
• Quality control and commissioning of systems

Service Management

• Manage & coordinate quarterly inspections & maintenance for various projects & systems
• Help maintain logs of work and schedules of fixtures/ appliances
• Coordinate repair to appliances, MEP systems, and misc functional items
• Respond to client requests
• As best as possible preemptively address potential issues
• Recognize that speciality finishes may require additional effort

Customer Experience And Quality

• Clients and client teams should feel ‘taken care of’
• Over communicate schedules, costs and deliverables
• Focus more on what we can reasonably deliver, and not what the client may want to hear
• Provide a ‘steady hand’ in responding to client issues
• Responsive to clients, even on ‘minor’ items

PROCESS & FUTURE SYSTEMS

• Develop methodology, processes to effectively manage both service and ?
• Develop ‘field manager’ role so that some onsite responsibilities can be delegated to future hire

Qualifications

• +5 years of operations, or project management experience in home services, construction, remodeling, or property maintenance
• Demonstrated experience leading teams and managing vendors or subcontractors
• Strong scheduling, budgeting, and job-costing skills
• Familiar with High end homes, and HNW clients.
• Excellent communication and problem-solving skills, including with upset homeowners
• Working knowledge of home systems, appliances, and basic construction processes
• Proficiency with field service or project management software and standard office tools

Preferred

• Experience with permitting and local building codes
• Trade license or hands-on field experience is a plus
• Bilingual (English/Spanish)

What We Offer

• 2 weeks of PTO per year
• 10 paid holidays per year
• $600 per month vehicle allowance
• Company-paid disability and life insurance
• Company-paid AFLAC accident policy
• Workers’ compensation insurance
• Choice of company-subsidized group health insurance plan through Blue Cross Blue Shield
• Vision and dental insurance is available at the employee’s expense

Physical Requirements

Regular site visits, including walking properties, climbing ladders, and working outdoors in varying weather.