Business Operations Coordinator – Mandarin/English

Duet; Culver City (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) Retirement Plan with 4% Company

Free Lunch: Every Monday & Wednesday

Free On-Site Parking

Job summary

Duet is seeking a Business Operations Coordinator to support U.S. Sales and Service teams, coordinate projects, analyze data, and manage CRM information. You will bridge U.S. and China teams, improve processes, and track progress from initiation to completion.

Responsibilities include monitoring performance, updating dashboards, and identifying operational opportunities to boost sales efficiency. The role requires a Bachelor’s degree and strong communication skills in a fast-paced environment.

Qualifications

• Bachelor's degree required or higher.
• Strong project management and organizational skills are essential.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor and analyze sales and operational performance, including leads, conversions, revenue, and activity.
• Maintain and monitor CRM data for accuracy and currency.
• Create and update sales reports, dashboards, and KPIs.
• Identify issues and investigate root causes to improve processes.
• Coordinate projects between U.S. and China teams, tracking timelines and deliverables.
• Communicate requests and feedback between teams to ensure follow-through.

Skills

Bachelor's degree

Project management

Communication

Organizational skills

Education

Bachelor's degree or higher

Job description

Business Operations Coordinator - Mandarin/English

Pay: $26.50 - $32.00 per hour

Company Description:

Duet is a social platform inspired by romantic musical duets, designed to create a relaxed environment where people can form genuine connections. The product centers around a Smart Tag function that goes beyond surface-level traits to capture users' interests, opinions, habits, and personality characteristics. By enabling multifaceted self-descriptions, Duet supports deeper understanding between users and more meaningful matches. Its Smart Tag algorithm identifies highly compatible pairings based on shared and complementary tags, promoting harmonious connections and a more intentional matching experience.

Role Description:

As a Business Operations Coordinator, you will support the U.S. Sales and Service teams by coordinating projects, analyzing sales and operational data, managing CRM information, improving processes, and collaborating with China-based teams. You will serve as a key connection between the U.S. and China teams, helping communicate requests, coordinate initiatives, identify operational issues, and ensure projects and improvements are followed through to completion.

Job Duties

• Monitor and analyze sales and operational performance, including leads, conversions, revenue, and sales activity.
• Maintain and monitor CRM data, ensuring information is accurate and up to date.
• Create and update sales reports, dashboards, and KPIs.
• Identify sales and operational issues and investigate root causes.
• Work with the Sales and Operations teams to understand challenges and improve processes.
• Coordinate projects and initiatives between U.S. and China teams, including tracking timelines, action items, and deliverables.
• Communicate U.S. team requests, feedback, and operational issues to China-based teams.
• Follow up with China teams on CRM updates, system changes, product experiments, and operational requests.
• Track project progress, update stakeholders, and help ensure tasks are completed on time.
• Identify trends and opportunities that can improve sales performance and operational efficiency.
• Support Sales and Operations leadership with data, reporting, project coordination, and recommendations.
• Own operational issues and projects from identification through resolution.

Qualifications

• Bachelor's degree or higher required
• Strong project management and organizational skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Equal Employment Opportunity Statement

We are an equal opportunity employer and are committed to creating an inclusive workplace. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected status under applicable law.

• 401(k) Retirement Plan with 4% Company Match
• Free Lunch: Every Monday & Wednesday
• Free On-Site Parking