Office Assistant & Customer Support Representative (Bilingual)

ADM Tech LLC; California (MO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

On-site office

Growth opportunities

Structured onboarding

Job summary

ADM Tech LLC is seeking an Office Assistant & Customer Support Representative (Bilingual English + Mandarin) to support daily office operations and customer service in Monterey Park, CA. This on-site role emphasizes effective communication with both local and China-based teams.

Ideal candidates are bilingual in English and Chinese, comfortable with administrative duties and multi-channel customer support, and have 2-year college education or equivalent experience.

Qualifications

• Bilingual in English and Chinese (spoken and written).
• Strong communication and customer service skills.
• Good organizational skills and attention to detail.
• Comfortable using computers and basic office software.
• Ability to manage multiple tasks and follow procedures.

Responsibilities

• Handle office administration tasks and coordinate supplies, invoicing, travel, and vendor relations.
• Respond to customer inquiries via phone, WhatsApp, text, live chat, and other channels.
• Collaborate with China-based product and operations teams to resolve issues.
• Track and follow up on customer cases to ensure satisfaction.

Skills

Bilingual English & Chinese

Customer service

Strong communication

Organizational skills

Computer literacy

Education

2-year college education or equivalent

Tools

Tidio live chat

CRM systems

Office software

Job description

Job Description

Office Assistant & Customer Support Representative (Bilingual English + Mandarin)

Location: On-site(Office-based), Monterey Park

Employment Type: Full-time

About the Role

We are seeking a reliable, detail-oriented Office Assistant & Customer Support Representative to support daily office operations and deliver high-quality customer service across multiple communication channels.

This role is ideal for someone who is bilingual in English and Chinese, comfortable handling both administrative responsibilities and customer-facing communication, and capable of working closely with China-based teams to ensure smooth operations and excellent customer experiences.

A bachelor’s degree is not required. Candidates with a 2-year college education or equivalent work experience are welcome to apply.

Key Responsibilities

Office Administration & Operations

• Manage daily office administrative tasks, including:
• • Office cleaning coordination
  • Office supplies and refreshments purchasing
  • Stationery and consumables inventory management
  • Courier and shipping coordination (FedEx / UPS / USPS)
  • Utility and service account management (office lease, water service, telecom, etc.)
• Handle invoices, receipts, and administrative expenses in coordination with the accounting team
• Assist with time tracking and monthly work-hour reporting
• Coordinate business travel arrangements, including flights, hotels, transportation, and business dining
• Communicate with property management and service vendors as needed

Customer Support & Service

• Respond to customer inquiries via:
• • Phone calls
  • WhatsApp
  • Text messages
  • Tidio (live chat)
  • And some other channels as required
• Provide timely, professional, and friendly customer support regarding products, orders, returns, and general inquiries
• Collaborate closely with China-based product and operations teams to resolve customer issues
• Track and follow up on customer cases to ensure proper resolution and customer satisfaction

Qualifications

Required

• Bilingual proficiency in English and Chinese (spoken and written)
• Strong communication and customer service skills
• Good organizational skills and attention to detail
• Comfortable using computers, online tools, and basic office software
• Ability to manage multiple tasks and follow established procedures

Preferred (Nice to Have)

• Experience in office administration, customer support, or operations roles
• Familiarity with tools such as Amazon, FedEx/UPS, Expedia, or CRM/chat systems (e.g. Tidio)
• Experience working with international or cross-border teams
• College degree (2-year or 4-year), though not mandatory

Compensation & Benefits

• Hourly pay: $18–$25, depending on experience and demonstrated capabilities
• Opportunities for performance-based growth and increased responsibility
• Structured onboarding and clear operational documentation
• Exposure to both U.S. office operations and international team collaboration

Company Description

ADM Tech LLC is the U.S. headquarters of a global e-commerce group specializing in more than 20 strong-performing brands on Amazon, DTCs and brick-and-motar sales. While the parent group company in China has been established since 2015, ADM Tech LLC has been founded in 2021 for its oversea expansion and development.