Business Operations Coordinator

Bestpass, Inc.; United States; Hybrid; USD 45,000 - 60,000; Full time

Job summary

Bestpass, Inc. is seeking a detail-oriented Business Operations Coordinator for a remote or hybrid entry-level role.

You will investigate escalated customer and provider issues using CRM and internal data tools, analyze case data for patterns, and surface recurring problems before they escalate. You will collaborate with Operations and providers to define technical requirements and recommend process improvements, while applying strong analytical thinking, time management, and the ability to work

Qualifications

• No tolling or transportation experience required; entry-level.
• Comfortable with technology and data; basic Excel skills expected.
• Strong analytical and problem-solving instincts.
• Excellent time management with ability to handle multiple priorities.
• Ability to work independently and collaboratively.

Responsibilities

• Investigate escalated customer and provider issues to identify root causes using CRM and internal data tools.
• Analyze case and usage data to identify patterns and surface recurring problems before they escalated.
• Collaborate with Operations and providers to define technical requirements and recommend process improvements.

Skills

Analytical thinking

Time management

Team collaboration

Independent work

Curiosity about processes

Tools

CRM

Excel (basic)

Job description

Seeking a detail-oriented Business Operations Coordinator for a remote or hybrid entry-level position, who will investigate escalated customer and provider issues using CRM and internal data tools, analyze case data for patterns, and collaborate with internal teams to recommend process improvements.

Key responsibilities

• Investigate escalated customer and provider issues to identify root causes using CRM and internal data tools
• Analyze case and usage data to identify patterns and surface recurring problems before they escalated
• Collaborate with Operations and providers to define technical requirements and recommend process improvements

Required qualifications

• No prior tolling or transportation experience required; a natural systems thinker with curiosity about complex processes
• Comfortable with technology and data, with basic Excel skills expected
• Strong analytical and problem-solving instincts to methodically break down complex issues
• Excellent time management skills with the ability to handle multiple priorities
• Ability to work independently and collaboratively within a team environment