Provider Operations Coordinator

Bestpass by Fleetworthy; City of Albany (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Fleetworthy is seeking a Provider Ops Coordinator to review escalated customer issues in our CRM, drive issue closure, and identify opportunities to minimize revenue loss and violations.

You will collaborate with Operations, Development and Product to define technical requirements and improve processes, while maintaining strong relationships with providers and customers.

Qualifications

• 1+ years of toll or transportation experience in a similar environment.
• Intermediate Excel skills.
• Excellent time management.
• Ability to manage multiple priorities with attention to detail.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and professional communication with internal and external customers.
• Ability to work independently and as part of a team.
• Demonstrates Fleetworthy's core competencies and values.

Responsibilities

• Resolves customer issues rooted in provider data or processes.
• Performs in-depth research into complex customer issues requiring data investigation.
• Collaborates with Fleetworthy operations and providers to define technical requirements and drive improvements.
• Works with Operations, Development and Product to propose solutions using new or existing technology.
• Engages with customers as needed.
• Maintains broad knowledge about the company's services.

Skills

Excel

Time management

Multitasking

Analytical thinking

Customer communication

Team collaboration

Problem solving

Independent work

Job description

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Provider Ops Coordinator utilizes expertise in the tolling industry to review and bring to closure escalated customer issues utilizing our customer relationship management (CRM) software. They will also identify areas of opportunity to minimize revenue loss, and violations, and share feedback with product and development to improve processes. In this role, the coordinator will also help troubleshoot complex customer issues with agencies to improve the customer experience without adversely impacting provider relationships.

Essential Duties and Responsibilities

• Performs and recommends actions to resolve customer issues that are rooted in provider data or processes.


• Provides analysis and research into customer issues that require in-depth data investigation.


• Collaborates and liaises with Fleetworthy operations and providers to assist in defining of technical requirements and providing domain expertise in pursuit of issue closure and continuous process improvements.


• Collaborate and liaise with the Operations, Development and Product to make recommendations for solutions or improvements that can be accomplished through new technology and/or alternative uses of existing technology.


• Engages with customers on as needed basis.


• Maintains broad knowledge about company's services.

Experience and Competencies

• 1+ years' experience in toll or transportation role in similar environment (preferred)


• Intermediate Excel skills


• Excellent time management skills


• Ability to manage multiple priorities with strict attention to detail


• Strong analytical skills with ability to utilize problem solving skills for issues and inquiries


• Excellent interpersonal skills with the ability to communicate effectively and professionally with internal and external customers


• Ability to work independently as well as collaboratively in a team


• Continually contribute to cohesive team environment


• Possesses and demonstrates Fleetworthy's Core Competencies and Values

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.