B2B Pet Sales Support Admin

Post Holdings, Inc.; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Post Consumer Brands, a Post Holdings, Inc. company, is seeking a detail-oriented B2B Pet Sales Support Administrator to join a collaborative team supporting our growing pet business.

You’ll coordinate with the Sales, Project Manager, and Customer Service teams to keep customer relationships and critical processes organized and accurate across multiple stakeholders. The ideal candidate has at least four years of professional experience, strong MS Office skills, and the ability to manage multiple

Qualifications

• Minimum of four years of related professional experience.
• Intermediate to advanced proficiency in Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and Access.
• Experience managing multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to apply basic mathematical concepts in day-to-day business activities.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities

• Serve as a primary point of contact for customer questions and requests, directing inquiries to the appropriate resources when needed.
• Deliver a high level of professionalism and customer service through phone, email, and written communications.
• Manage customer portals and maintain accurate, current customer information and documentation.
• Coordinate customer sample requests and other customer support activities.
• Support customer onboarding and development efforts by assisting the B2B Pet sales team and Project Manager.
• Monitor project timelines and assist in keeping customer and internal projects moving toward completion.
• Act as a backup for customer service order entry activities and related support functions.
• Communicate updates, information, and customer needs effectively across internal teams.
• Maintain accurate documentation and ensure compliance with customer and company requirements.
• Track and support customer satisfaction objectives through responsive service and follow-through.

Skills

MS Office

Excel

Communication

Multitasking

Confidentiality

Education

High School Diploma

Job description

Business Unit Overview

Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats™, PEBBLES™, Grape-Nuts™ and Malt-O-Meal™ cereal and Peter Pan™ peanut butter, as well as Rachael Ray® Nutrish™ Kibbles 'n Bits™ and 9Lives™ dog and cat food. Post also provides private label solutions to customers in pet food, cereal, nut butters and granola. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn or Facebook for the latest news.

Location Description

Post Consumer Brands’ Fenton office serves as a satellite corporate location supporting a variety of business functions. With approximately 100 employees, the office works closely with headquarters to drive operations across finance, IT, marketing, and supply chain.

About the Fenton Community

• Fenton is a suburban community within the St. Louis metropolitan area, offering convenient access to major highways and business hubs.
• The area provides a mix of commercial activity, parks, shopping, and dining options.
• Its central location and connectivity make it a practical and accessible place to work.

Responsibilities

B2B Pet Sales Support Administrator

Join a collaborative team supporting Post Consumer Brands’ growing B2B Pet business. In this role, you’ll work closely with the Project Manager, Sales team, Customer Service team, and our customers to help ensure projects move forward, customer needs are met, and critical business processes stay organized and accurate. This position plays an important role in supporting current customer relationships, new customer development, and day-to-day operational execution.

The ideal candidate is highly organized, customer-focused, and comfortable working with multiple priorities at once. Success in this role comes from building strong relationships, maintaining accuracy, communicating effectively, and confidently driving tasks to completion across a variety of stakeholders.

Key Responsibilities

• Serve as a primary point of contact for customer questions and requests, directing inquiries to the appropriate resources when needed
• Deliver a high level of professionalism and customer service through phone, email, and written communications
• Manage customer portals and maintain accurate, current customer information and documentation
• Coordinate customer sample requests and other customer support activities
• Support customer onboarding and development efforts by assisting the B2B Pet sales team and Project Manager
• Monitor project timelines and assist in keeping customer and internal projects moving toward completion
• Act as a backup for customer service order entry activities and related support functions
• Communicate updates, information, and customer needs effectively across internal teams
• Maintain accurate documentation and ensure compliance with customer and company requirements
• Track and support customer satisfaction objectives through responsive service and follow-through
• Protect confidential business, customer, and company information
• Support additional projects and responsibilities as assigned

Why You’ll Love This Role

• Make a meaningful impact by supporting customer relationships and business growth within the expanding B2B Pet business
• Work cross-functionally with sales, customer service, project management, and operational teams
• Enjoy a role that offers a mix of customer interaction, project coordination, and administrative support
• Gain exposure to multiple areas of the business while building valuable skills and experience
• Join a company that combines big company opportunities with a collaborative, small-company culture

Qualifications

Location Requirements

• Position can be Hybrid in Fenton, MO or in a Remote approved state.

Education

• High School Diploma required

Required Qualifications

• Minimum of four years of related professional experience
• Intermediate to advanced proficiency in Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and Access, or comparable spreadsheet-related experience
• Experience managing multiple priorities and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Ability to apply basic mathematical concepts in day-to-day business activities
• Ability to maintain confidentiality and handle sensitive information with discretion

Preferred Qualifications

• Experience in a food manufacturing environment preferred
• Customer service, sales support, project support, or order management experience preferred
• Experience working with customer portals and customer-facing business processes preferred

Success in This Role

• Builds positive relationships and communicates effectively with customers and internal teams
• Demonstrates strong organization and attention to detail
• Uses sound judgment and problem-solving skills to address issues and support customers
• Remains adaptable and responsive when managing changing priorities
• Takes initiative and follows through to ensure tasks and projects are completed
• Demonstrates confidence and appropriate assertiveness when coordinating work across teams
• Maintains professionalism, ethics, integrity, and credibility in all interactions

Ready to Make an Impact?

If you’re a customer-focused professional who thrives in a fast-paced environment and enjoys supporting both people and processes, we’d love to hear from you. Join Post Consumer Brands and discover a career that offers big company opportunity, small company attitude, and the chance to make a meaningful impact every day.