Operations & Projects Coordinator, Systems & Onboarding

Dawson; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Dawson is seeking a Business Operations Coordinator - Systems in Columbus to manage cross-functional projects, track milestones, prepare agendas, and document updates. You’ll support operational improvements and system implementations while coordinating onboarding and communications.

The role requires a bachelor’s degree and 3–7 years of relevant experience with ERP and Salesforce, strong MS Office skills, and the ability to work in a fast-paced environment supporting leaders across departments.

Qualifications

• Bachelor’s degree preferred.
• 3–7 years of experience in operations, project coordination, administration, HR coordination, business support, or a related role.
• Experience working with an ERP system required.
• Experience with CRM systems, preferably Salesforce.
• Proficiency with Microsoft Office Suite (Outlook, SharePoint, Word, Excel, PowerPoint, Teams).
• Familiarity with AI platforms such as ChatGPT, Claude, or Copilot.
• Strong organizational, time management, and problem-solving skills.
• Excellent written and verbal communication with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate cross-functional business projects with milestones, owners, deadlines, and status updates.
• Schedule meetings, prepare agendas, document notes, and distribute action items.
• Follow up with department leaders to maintain accountability and progress.
• Support operational improvement initiatives and system implementations.
• Assist with system testing and coordinate communications across departments.
• Prepare reports, presentations, summaries, and internal communications for leadership.
• Support leadership priorities and company-wide projects.
• Coordinate and improve the employee onboarding process and related activities.
• Gather onboarding feedback and identify opportunities to improve the new hire experience.
• Coordinate culture and employee engagement initiatives and internal communications.
• Maintain project trackers, meeting documentation, and operational records.
• Assist with vendor coordination and other operational requests.

Skills

Project coordination

Documentation

Time management

Communication

Education

Bachelor’s degree

Tools

Salesforce

ERP system

Microsoft Office

SharePoint

Teams

AI platforms (ChatGPT/Claude/Copilot)

Job description

Dawson is seeking a Business Operations Coordinator - Systems in Columbus to manage cross-functional projects, track milestones, prepare agendas, and document updates. You’ll support operational improvements and system implementations while coordinating onboarding and communications.

The role requires a bachelor’s degree and 3–7 years of relevant experience with ERP and Salesforce, strong MS Office skills, and the ability to work in a fast-paced environment supporting leaders across departments.