Operations Support Specialist

McGrath; United States; On-site; USD 64,000 - 91,000; Full time

Job summary

McGrath is seeking an Operations Support Specialist to travel 50-75% across the United States, supporting branches, job sites, and teams to drive operational excellence. The role includes training staff, coordinating relocations of modular buildings, and acting as a subject matter expert on systems and processes.

You will partner with Sales, vendors, customers, and internal teams, review project details for readiness, and identify risks to prevent issues.

Qualifications

• 5+ years of experience in operations, logistics, construction coordination, project coordination, or related field.
• Ability to travel extensively (50-75%), including overnight and multi-state travel for long periods.
• Strong organizational skills with the ability to manage multiple priorities.
• Proven ability to work independently and make sound decisions in fast-paced environments.
• Excellent communication and relationship-building skills.
• Experience training, coaching, or mentoring team members.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Valid driver’s licence.

Responsibilities

• Travel to branches and job sites to provide operational support during growth, staffing transitions, and special projects.
• Coordinate deliveries, installations, relocations, and removals of modular buildings.
• Provide hands-on training and onboarding support for Operations Coordinators and branch personnel.
• Serve as SME on company systems, processes, and best practices.
• Partner with Sales, vendors, customers, and internal teams to coordinate complex operational activities.
• Review project details and schedules to ensure readiness and execution.
• Identify risks, troubleshoot issues, and proactively solve problems.
• Lead resolution of operational escalations and vendor challenges.
• Standardize processes and support continuous improvement across locations.
• Prepare operational updates and support audits and compliance requirements.
• Support logistics coordination, inventory reconciliation, equipment movement, and cross-functional workflows.
• Promote company values through leadership, coaching, and field representation.

Skills

Strong organizational skills

Excellent communication

Relationship-building

Independent decision-making

Training/coaching

Problem-solving

Travel readiness

Education

Not specified

Tools

Microsoft Excel

Outlook

Word

ERP/CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Support Specialist

Full Time Regular Professionals Remote United States, US

4 days ago Requisition ID: 2778

Salary Range: $30.67 To $43.94 Annually

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location.

This job requires 50-75% travel throughout the United States working at our locations, including overnight and multi‑state travel for long periods of time (1-4 weeks). The rest of the time you will work remotely from home.

“A Day in the Life”

As an Operations Support Specialist, you'll step in where you're needed most, supporting branches, job sites, and teams across the country. No two days are the same. You'll travel to branches and job sites to support operations, train teams, solve challenges, and keep projects on track. Whether you're improving processes, supporting a busy location, or helping a team navigate change, you'll play a key role in ensuring operational excellence across the organization.

“What You’ll Do”

• Travel to branches and job sites to provide operational support during periods of growth, staffing shortages, transitions, and special projects
• Coordinate deliveries, installations, relocations, and removals of modular buildings
• Provide hands‑on training and onboarding support for Operations Coordinators and branch personnel
• Serve as a subject matter expert on company systems, processes, and operational best practices
• Partner with Sales, vendors, customers, and internal teams to coordinate complex operational activities
• Review project details and schedules to ensure operational readiness and successful execution
• Identify risks, troubleshoot issues, and proactively solve problems before they impact customers
• Lead the resolution of operational escalations, customer concerns, and vendor challenges
• Standardize processes and support continuous improvement initiatives across multiple locations
• Prepare operational updates and support audits, compliance requirements, and company initiatives
• Support logistics coordination, inventory reconciliation, equipment movement, and cross‑functional operational workflows
• Promote company values through leadership, coaching, and professional representation in the field

“Must Haves”

• 5+ years of experience in operations, logistics, construction coordination, project coordination, or a related field
• Ability to travel extensively (50-75%), including overnight and multi‑state travel for long periods of time (1‑4 weeks)
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Proven ability to work independently and make sound decisions in fast‑paced environments
• Excellent communication and relationship‑building skills
• Experience training, coaching, or mentoring team members
• Strong problem‑solving skills with the ability to remain calm under pressure
• Proficiency with Microsoft Excel, Outlook, and Word
• Valid driver’s licence

"Nice to Haves"

• Experience with ERP or CRM systems is preferred
• Experience supporting multiple locations or regional operations is a plus
• It’s a great place to work where you are given the space to share ideas and opinions and the bottom‑line is “YOU” matter!
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self‑care, there is no one‑size‑fits‑all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
• We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company‑paid holidays!
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
• We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!

Flexibility & Evolving Responsibilities

This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.

Equal Employment Opportunity & Hiring Requirements

Pre‑employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E‑Verify to confirm employment eligibility.

AI Use in Our Interview Process
You are welcome to use AI tools to prepare in advance for our interview process. During interviews, however, candidates should respond based on their own knowledge, experience, and perspective without real‑time assistance from AI or another person. This helps us have an authentic conversation and evaluate candidates consistently. If you need a reasonable accommodation to participate in the interview process, please let us know.