Business Operations & Compliance Specialist

Fluent, LLC; New York (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

Fluent, LLC is seeking an Operations & Compliance Specialist to manage daily operations of an offshore team dedicated to business processes. The ideal candidate will collaborate with various teams to ensure compliance and efficiency, leveraging strong organizational and communication skills. This role offers competitive compensation and opportunities for career growth in a vibrant work culture.

Benefits

Competitive compensation

Opportunities for career growth

Health, dental, and vision insurance

401K with employer match

Catered lunches

Regular team-building events

Qualifications

• 4-6 years of operations experience in a relevant role.
• Comfortable working with data, including running Excel reports.
• Experience reviewing agreements such as master service agreements.

Responsibilities

• Oversee daily operations of the Offshore team responsible for business processes.
• Lead meetings and collaborate with cross-functional teams.
• Handle legal compliance tasks and manage the Deal Desk operations.

Skills

Communication

Organizational skills

Time management

Data analysis

Process improvement

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

NetSuite

HubSpot

Tropic

Zendesk

Job description

Fluent is seeking an Operations & Compliance Specialist to oversee the day-to-day operations of our offshore team dedicated to business operations. The ideal candidate will collaborate with cross-functional teams (Sales, Marketing, Legal, Finance, Business Operations) to develop an understanding of existing processes, business, and compliance needs to ensure seamless workflow while adhering to internal controls.

What You'll Do:

1. Oversee daily operations of the Offshore team responsible for business processes such as order creation, campaign details updates from ITPs, HubSpot to NetSuite system synchronization, sales classification of orders, and planned billing process reconciliation.
2. Lead meetings and collaborate with Sales, Marketing, Account teams, Offshore, Finance, and Legal on lead-to-client processes and workflows (e.g., HubSpot/NetSuite).
3. Manage the Deal Desk operations to ensure efficiency and accuracy.
4. Handle legal compliance tasks, including managing the legal queue in NetSuite and HubSpot for contract reviews.
5. Coordinate with internal leaders and Tropic representatives regarding vendor contracts.
6. Maintain control over specific internal controls related to business operations and legal compliance, such as monthly financial close checklists.
7. Identify workflow gaps and recommend process improvements for efficiency.
8. Support ad hoc projects as needed.

Minimum Qualifications:

• At least 4-6 years of operations experience in a relevant role, preferably in media, tech, or digital marketing.
• Bachelor’s degree or equivalent experience.
• Tech-savvy with the ability to learn and work across systems like Tropic, HubSpot, NetSuite, and internal tracking platforms.
• Experience reviewing agreements such as master service agreements, IOs, SOWs, etc.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills, capable of managing multiple projects simultaneously.
• Comfortable working with data, including running Excel reports and VLOOKUPs.
• Ability to thrive in a fast-paced environment.
• Proficiency with Microsoft Office and web-based research.
• Experience with NetSuite, HubSpot, Tropic, and Zendesk is a plus.

About Us

Fluent, Inc. (NASDAQ: FLNT) is a commerce media solutions provider connecting top-tier brands with highly engaged consumers. Leveraging diverse ad inventory, robust first-party data, and proprietary machine learning, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire their most valuable customers at scale. Founded in 2010, Fluent uses its deep expertise in performance marketing to drive monetization and increase engagement across customer touchpoints. For more insights, visit https://www.fluentco.com/.

At Fluent, we value our team and foster a vibrant, collaborative culture. Our office offers amenities like a fully stocked kitchen, catered lunches, and regular team-building events such as networking, sports outings, and social gatherings. We also provide practical benefits including:

• Competitive compensation
• Opportunities for career growth
• A modern, open-concept headquarters
• Health, dental, and vision insurance
• Pre-tax savings and transit/parking programs
• 401K with employer match
• Volunteer and philanthropic activities
• Educational and social events

Salary Range: $75,000 to $90,000. Actual salaries depend on location, experience, and performance.

Candidates should be cautious of malicious actors. Fluent recruiters will only contact candidates via LinkedIn or email from an @fluentco.com domain. Any other outreach should be ignored.

Fluent participates in the E-Verify Program and complies with all federal employment regulations, including those enforced by the Office of Special Counsel for Immigration-Related Unfair Employment Practices.