Business Operations & Compliance Specialist

Fluent; New York (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

An established industry player is looking for an Operations & Compliance Specialist to enhance the efficiency of their offshore team. This role involves overseeing daily operations, collaborating with various departments, and ensuring compliance with internal controls. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have a solid background in operations management. This innovative firm offers competitive compensation, career growth opportunities, and a vibrant office culture with numerous amenities. If you're ready to make an impact in a dynamic setting, this is the opportunity for you!

Benefits

Health, Dental, and Vision Insurance

401K with Matching

Competitive Compensation

Career Growth Opportunities

Catered Lunches

Regular Team Events

Pre-tax Savings Plans

Volunteer Activities

Educational Events

Modern Headquarters

Qualifications

• 4-6 years of operations experience in media, tech, or digital marketing.
• Strong organizational and time management skills.

Responsibilities

• Oversee daily operations of the Offshore team and manage legal compliance tasks.
• Identify workflow gaps and suggest process improvements for efficiency.

Skills

Operations Management

Compliance Knowledge

Communication Skills

Data Management

Project Management

Problem-Solving

Education

Bachelor’s Degree

Equivalent Experience

Tools

NetSuite

HubSpot

Tropic

Zendesk

Microsoft Office

Job description

Fluent is seeking an Operations & Compliance Specialist to oversee the day-to-day operations of our offshore team dedicated to business operations. The ideal candidate will collaborate with cross-functional teams (Sales, Marketing, Legal, Finance, Business Operations) to understand existing processes, business, and compliance needs, ensuring seamless workflow while adhering to internal controls.

What You'll Do:

1. Oversee daily operations of the Offshore team dedicated to business operations (order creation, campaign details update from ITPs, HubSpot to NetSuite system synchronization, sales classification of orders, planned billing process reconciliation, etc.).
2. Lead meetings and collaborate with Sales, Marketing, Account teams, Offshore, Finance, Legal on lead to client process and workflows (HubSpot/NetSuite, etc.).
3. Own the day-to-day operations for the Deal Desk, ensuring efficiency and accuracy.
4. Manage legal tasks related to compliance, including overseeing the legal queue in NetSuite and HubSpot for contract reviews.
5. Liaise with internal leaders and Tropic representatives (Vendor Management system) regarding vendor contracts.
6. Serve as control owner for specific internal controls related to business operations and legal compliance (monthly checklist items for financial close).
7. Identify workflow gaps and suggest process improvements for efficiency.
8. Support ad hoc projects as needed.

Qualifications:

1. At least 4-6 years of operations experience in a relevant role, preferably in media, tech, or digital marketing.
2. Bachelor’s degree or equivalent experience.
3. Tech-savvy with ability to learn and operate systems like Tropic, HubSpot, NetSuite, and internal tracking platforms.
4. Experience reviewing agreements such as master service agreements, IOs, SOWs, etc.
5. Strong verbal and written communication skills.
6. Excellent organizational and time management skills, with ability to manage multiple projects.
7. Comfortable working with data, running Excel reports, VLOOKUPs.
8. Ability to thrive in a fast-paced environment.
9. Proficiency with Microsoft Office and web-based research.
10. Experience with NetSuite, HubSpot, Tropic, and Zendesk is a plus.

About Us:

Fluent, Inc. (NASDAQ: FLNT) is a commerce media solutions provider connecting top-tier brands with highly engaged consumers. Leveraging diverse ad inventory, robust first-party data, and proprietary machine learning, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire valuable customers at scale. Founded in 2010, Fluent uses its expertise in performance marketing to drive monetization and increase engagement across the customer journey. For more information, visit https://www.fluentco.com/.

We are a passionate team that celebrates successes together. Our office offers amenities like a fully stocked kitchen, catered lunches, and regular team events, including networking, sports outings, dinners, and more. We also offer practical benefits such as:

• Competitive compensation
• Career and professional growth opportunities
• Modern headquarters with open floor plans
• Health, dental, and vision insurance
• Pre-tax savings plans and transit/parking programs
• 401K with matching
• Volunteer and philanthropic activities
• Educational and social events

Salary Range: $75,000 to $90,000. Actual salaries depend on location, experience, and performance.

Candidates should be cautious of malicious actors. Fluent recruiters will contact candidates via LinkedIn or @fluentco.com email addresses. Any other outreach should be ignored.

Fluent participates in the E-Verify Program and complies with all applicable employment laws and regulations, including those enforced by the Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC).