Business Operations Associate

MERCY COLLEGE; Village of Dobbs Ferry (NY); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

401(k) company matched retirement plan

Health plans

Paid time off

Job summary

Mercy College in Tempe, Arizona is seeking a Business Operations Associate to ensure the highest level of customer service for external customers and internal staff while proficiently managing accounts receivable. The role requires strong organizational and analytical abilities, communication skills, and the ability to work independently in an open environment.

Overtime eligibility and a comprehensive benefits package are provided, including a 401(k) match, health plans, paid time off, and

Qualifications

• 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
• 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
• 2 year degree and relevant experience in AR/Accounting/Finance required.
• Prior internship or work experience in customer service or a business, financial environment.

Responsibilities

• Manage total accounts receivable with an Aging in excess of $3.5 million.
• Management of customer accounts, including invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
• Gather data to assist Management with account specific decisions.
• Support liaison for field offices and Operational Support Group with questions pertaining to local/regional accounts, aging, billing and payment policies.
• Auditing accounts to ensure accurate billing and client information.

Skills

Organizational skills

Analytical abilities

Communication skills

MS Excel

Education

Bachelor's degree in business/finance

Bachelor's degree in accounting/finance

Associate degree in business/finance

Internship in customer service or business environment

Tools

PeopleSoft

Job description

**This role must sit fully in office Tempe, Arizona**

Responsibilities

Scope of Position

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.

Qualities include

Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace.

Essential Functions

• Manage total accounts receivable with an Aging in excess of $3.5 million
• Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
• Responsible for gathering the necessary data to assist Management with account specific decisions
• Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Auditing accounts to ensure accurate billing and client specific information

Education and Experience

Ideal candidates would have one or a mix of the following education and experience:

• 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
• 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
• 2 year degree and relevant experience in AR/Accounting/Finance required.
• Prior internship or work experience in customer service or a business, financial environment.

Qualifications

• Exceptional organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem solving skills
• Proficient in Microsoft Office (Excel and Word required)
• Ability to work multi-task, work independently and as a team player

Compensation

$21.63/hr. and eligible for overtime + bonus (quarterly)

Benefits

Employees also receive a benefits package including a 401(k) company matched retirement savings plan, health plans, paid time off and holiday pay.