Business Operations Associate

Aerotek; Hanover (York County); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Insurance (Life & AD&D)

Short and long-term disability

Health Savings Account (HSA) & DCFSA

Transportation benefits

Employee Assistance Program

Tuition Assistance

PTO

Job summary

Aerotek Corporate in Hanover, MD, is seeking a Business Operations Associate to ensure top-tier customer service for external clients and internal teams. You will manage accounts receivable and contractor payroll, supporting field offices and the Operations Support Group.

The role requires 2–3 years of relevant experience, strong Excel skills, and excellent organization and communication abilities. Compensation includes hourly pay with annualized $45,000 and a bonus potential.

Qualifications

• 2-3 years of relevant experience or college degree.
• Proficient in Microsoft Office (Excel and Word)
• Strong organizational and analytical abilities.
• Strong communication skills and work ethic.
• Goal driven with problem solving skills.
• Ability to work independently and as a team player.

Responsibilities

• Management of customer accounts, including invoicing, collections, PO tracking, customer service and client collaboration to resolve issues.
• Routine welcome and maintenance calls to clients.
• Manage total accounts receivable with an aging over $3.5M.
• Liaison for field offices and OSG on aging inquiries, billing policies, and related questions.
• Gather data to assist Management with account-specific decisions.
• Audit account reports to ensure accurate billing and client information.
• Adjust and audit contractor payroll and billing using InfoPath.

Skills

Microsoft Office

Communication skills

Organization

Analytical abilities

Independent & team work

Problem solving

Education

Relevant experience or college degree

Tools

InfoPath

Job description

Overview

Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Hanover, MD.

Compensation

Hourly - $21.63 (annualized at $45,000) non-negotiable

Bonus - up to $1,000 per quarter

Department: Operations Support Group Reports to: Business Operations Supervisor

Scope of Position: The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient in the managementand collection of customer accounts receivable as well as contractor payroll. Qualities include: Buildingcustomer relationships, conflict resolution, professionalism, detail oriented, strong follow-up and multi-taskingskills, the ability to use independent judgment and function in an open environment, and the ability to adapt tochanges in the workplace.

Essential Functions of the Business Operations Associate:

• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
• Making routine welcome and maintenance calls to clients
• Manage total accounts receivable with an Aging in excess of $3.5 M
• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Responsible for gathering the necessary data to assist Management with account specific decisions
• Auditing account specific reports to ensure accurate billing and client specific information
• Adjusting and auditing contractor payroll and billing using InfoPath**specific job functions are dependent on team alignment within the department

Qualifications:

• 2-3 years of relevant experience or college degree
• Proficient in Microsoft Office (Excel and Word a must)
• Strong organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem solving skills
• Ability to work independently and as a team player

Per Pay Transparency Acts: The range for this position is $45,000 - $56,000 + bonus potential of $4,000

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors."