Operations Manager

InsideOut; United States; Remote; USD 33,000 - 45,000; Full time

Job summary

InsideOut is hiring an Operations Manager to drive central data, SOPs, and scalable processes for a growing multi-location tree service. You will build a unified KPI dashboard from CRM and manual data sources, providing leadership with clear visibility into location and crew performance.

The role emphasizes English communication for daily calls with US-based clients and staff, autonomy in managing tasks, and potential executive support duties as bandwidth allows.

Qualifications

• Experience in an operations, business management, or similarly strategic support role.
• Data and dashboards: consolidate data from CRM and manual sources into a single view.
• Documentation: write clear SOPs for training new team members.
• Experience with AI tools (e.g., Claude) for dashboard building and automation.
• Excellent written and spoken English for daily calls with US-based clients and staff.
• Strong self-direction and ownership of tasks and problems.
• Resilience in fast-moving field environments with demanding clients.
• Adaptability across multiple locations and shifting processes.

Responsibilities

• KPI Dashboard Development: Build and maintain a unified dashboard from CRM and manual sources for real-time leadership visibility.
• Operations Management: Oversee day-to-day tasks and coordinate with staff to keep projects on track.
• Systems Setup: Establish and configure new operational systems as locations expand.
• SOP Documentation: Create clear, trainable SOPs for faster onboarding and scaling of crews.
• Problem Solving: Identify and resolve issues across locations independently.
• Stakeholder Communication: Write emails, call, and communicate with employees and clients on operational matters.
• Executive Support (as needed): Assist owner with inbox and calendar when bandwidth allows.

Skills

Operations experience

Data dashboards

Process documentation

AI integration

Communication

Autonomy

Resilience

Adaptability

Tools

CRM platforms

Dashboard tools

Phone systems

Cadence AI

Job description

Exciting Remote Opportunity! We're Hiring an Operations Manager!

Are you a natural problem-solver with a knack for systems, data, and building scalable processes? We are looking for an exceptional Operations Manager to join a growing, multi-location tree service business and take their daily execution to the next level!

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: Operations Manager
• Job ID: ALEREG1EA
• Industry: Tree Service / Field Services
• Location: LATAM / South Africa
• Job Status: Full Time
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time. (Flexibility to adjust hours when the business needs it is a strong plus.)
• Salary: $3000 to $4000 per month
• Target Start Date: ASAP

About the Client

The company operates a multi-location tree service business and is preparing to expand into additional cities in the coming year. It has used offshore administrative support for several years to manage scheduling, client communication, and day-to-day office operations, and currently relies on a small team of remote staff to keep the business running.

About the Role

You will serve as the Operations Manager supporting a multi-location tree service operation, working to centralize performance data, document field processes, and strengthen day-to-day execution. You will build a unified KPI dashboard that pulls from the company's CRM and manual data sources, giving leadership clear visibility into how each location and crew is performing.

Beyond the core operations work, you will document on-site standard operating procedures to support faster crew scaling as the business expands into new markets, and you will manage tasks, coordinate with employees and clients, and help stand up new systems as additional locations come online. Depending on bandwidth, you may also take on a portion of executive support duties, including email correspondence and scheduling, for the business owner.

• KPI Dashboard Development: Build and maintain a unified dashboard pulling data from the CRM and manual tracking sources to give leadership real-time visibility into business performance.
• Operations Management: Oversee day-to-day tasks across the business, coordinating with staff to keep projects and priorities on track.
• Systems Setup: Establish and configure new operational systems and processes as the business expands into additional locations.
• SOP Documentation: Develop clear, trainable documentation of on-site field processes to support faster onboarding and scaling of new crews.
• Problem Solving: Identify issues across locations and crews before they escalated, and resolve them independently.
• Stakeholder Communication: Write emails, make calls, and communicate directly with employees and clients on operational matters.
• Executive Support: (As capacity allows) Absorb a portion of executive assistant duties for the business owner, including inbox and calendar support, when bandwidth permits.

Qualifications & Skills

• Experience: Prior experience in an operations, business management, or similarly strategic support role, with demonstrated ability to work beyond routine administrative tasks.
• Data & Dashboards: Proven ability to build and maintain KPI dashboards that connect data from a CRM and manual sources into a single, decision-ready view.
• Process Documentation: Experience documenting standard operating procedures in a way that is clear enough to train new team members.
• AI Integration: Experience working with AI tools (such as Claude) to support dashboard building, documentation, and process automation.
• Communication: Excellent written and spoken English. Communication must be clear, confident, and easily understood on daily calls with US-based clients and staff.
• Autonomy: Strong self-direction with the ability to manage tasks and people, mitigate problems, and work with minimal supervision. A natural problem solver who takes ownership of issues and works through them without waiting to be told how.
• Resilience: Thick skin: able to stay calm and professional with direct feedback, demanding clients, and a fast-moving field environment.
• Adaptability: Comfort working across multiple business locations and adapting processes as the organization scales. Flexibility in working hours when the business needs it.
• CRM platforms
• Dashboard/reporting tools
• Phone/calling systems
• Cadence AI (team communication app)