Business Operations and Growth Manager - SaaS B2B Sales PT hybrid

INTELIFI; Beverly Hills (CA); Hybrid; USD 48,000 - 64,000; Part time

Benefits offered by this job

Hybrid work arrangement

Job summary

Intelifi, Inc. in Beverly Hills, CA is seeking an organized Operations Manager for 20-25 hours per week, 3-4 days, with a hybrid in-office schedule.

You will own day-to-day operations, coordinate across teams, and drive process improvements while reporting directly to the CEO. The role emphasizes accountability, problem-solving, and delivering results in a fast-paced environment.

Qualifications

• Experience in operations, staffing or background screening is a plus.
• Ability to work directly with the CEO and manage day-to-day operations.
• Demonstrated organizational skills and process improvement capability.

Responsibilities

• Oversee daily company and office operations.
• Manage employee accountability, productivity and follow-through.
• Coordinate workflows across operations, customer service, sales and management.
• Monitor customer service, turnaround times and escalated issues.
• Ensure projects and initiatives are completed on time.
• Identify bottlenecks and implement practical solutions.
• Create and improve processes, SOPs and documentation.
• Help onboard, train and manage employees.
• Track operational KPIs and report to the CEO.
• Improve use of technology, software and automation.
• Coordinate vendors and outside service providers.
• Support quality-control and compliance procedures.
• Identify opportunities to improve efficiency and control costs.
• Handle day-to-day problems independently and escalate when needed.
• Foster a culture of accountability, organization and exceptional customer service.

Skills

Highly organized

Proactive ownership

Strong communicator

People management

Multiple priorities

Process optimization

Tech-savvy

Job description

Intelifi, Inc. - Beverly Hills, CA

20-25 Hours/Week | 3-4 Days/Week | Hybrid

Base Compensation + Performance Incentives

Intelifi is an established employment background screening and technology company serving businesses nationwide. We are looking for a highly organized, proactive Operations Manager to work directly with our CEO and take ownership of the day-to-day operations of our growing company.

We are looking for someone who knows how to organize people, improve processes, solve problems and make sure things get done — without requiring constant direction.

This is a hands-on management position with meaningful responsibility and direct access to company leadership.

What You’ll Own

• Overseeing daily company and office operations
• Managing employee accountability, productivity and follow-through
• Coordinating workflows across operations, customer service, sales and management
• Monitoring customer service, turnaround times and escalated issues
• Making sure projects and management initiatives actually get completed
• Identifying bottlenecks and implementing practical solutions
• Creating and improving processes, procedures and SOPs
• Helping onboard, train and manage employees
• Tracking operational KPIs and providing concise reporting to the CEO
• Improving how the company uses technology, software and automation
• Coordinating vendors and outside service providers
• Supporting quality-control and compliance procedures
• Identifying opportunities to improve efficiency and control costs
• Handling day-to-day problems independently and knowing when something requires CEO involvement
• Helping build a culture of accountability, organization and excellent customer service

Who We’re Looking For

• Highly organized and detail-oriented
• Proactive and naturally takes ownership
• A strong communicator and people manager
• Comfortable holding employees accountable
• Able to manage multiple priorities at once
• Process-oriented and good at creating structure
• Tech-savvy and comfortable learning new systems
• Good at spotting inefficiencies and fixing them
• Professional with employees, clients and vendors
• Comfortable working directly with a CEO
• Able to make decisions and work independently without being micromanaged

Experience in operations, staffing, recruiting, background screening, SaaS, HR, B2B services or another process-driven business is a plus.

Schedule & Location

20-25 hours per week

Approximately 3-4 days per week

Hybrid - Beverly Hills, California

This is not a fully remote position. Regular in-office presence is an important part of the role, and candidates should live within reasonable commuting distance of Beverly Hills.

There is flexibility in structuring the specific days and hours around the right candidate.

Compensation

Competitive Base Compensation + Performance Incentives

We want this person to participate in the success they help create.

In addition to base compensation, the position can include meaningful performance-based compensation tied to measurable results such as company growth, operational improvements, efficiency, customer retention and other agreed-upon objectives.

There may also be opportunities to earn additional compensation for contributing directly to new business or revenue growth.

About Intelifi

Intelifi provides employment background screening solutions and technology to businesses throughout the United States.

For more than 20 years, we have helped employers manage background checks, verifications, drug testing and other employment screening requirements through a combination of proprietary technology and responsive, hands-on customer support.

We're an established company with an entrepreneurial environment where good ideas can be implemented quickly and individual contributions have a visible impact.