Business Operations Analyst, Data Science & Innovation - Brand Consulting

caa; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

CAA Brand Consulting, part of Creative Artists Agency, is seeking a Business Operations Analyst focused on Data Science & Innovation. You will support AI applications and workflow deployment, while keeping the operational rhythm of the department.

The role emphasizes organization, attention to detail, and working with AI tools across teams. The position requires a Bachelor's degree and 2–3 years of analyst or coordination experience, with strong MS Office and PowerPoint skills.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 2–3 years of relevant experience as analyst, coordinator, or product-support role.
• Working knowledge of AI tools with a product-management mindset.
• Strong organizational skills and ability to manage multiple deadlines.
• Proficient in Microsoft Office and PowerPoint.

Responsibilities

• Test, document, and maintain AI workflows and tooling on approved enterprise AI platforms; partner with cross-functional teams.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams.
• Track and analyze live workflow metrics to identify performance drift and issues, mitigating risks.
• Coordinate with Insights & Analytics, Strategy, and other teams to support rollout of AI applications.
• Manage usage and spend tracking dashboards and monthly reporting cadence to Finance.
• Oversee vendor portal administration, provisioning workflows, and platform compliance.
• Manage intake process for new workflow requests and the use case inventory.
• Drive daily operational continuity across the Business Operations function.

Skills

AI tools knowledge

Organizational skills

Strong communication

Cross-functional collaboration

PowerPoint

Education

Bachelor's degree in Marketing/Business/Communications

Tools

Microsoft Office (Word, Excel, Outlook)

PowerPoint

Job description

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

The Departmen t

CAA Brand Consulting is a strategy-led, full‑service marketing agency with expertise in Cultural and Consumer Insights, Data and Analytics, Talent/Influencer and Property Partnership Advisory, Experiential, Social Impact, Creative Services, and Content and Digital Strategy. These integrated capabilities come together to offer solutions from planning through execution, and we pull in a collective perspective of expertise with each client brief to ensure we are tapping into diverse thinking and building strategies reflective of the marketplace and culture we work within.

The Role

The Business Operations Analyst, Data Science & Innovation supports the CAA Brand Consulting team, splitting time between hands‑on support for the group's AI applications and workflow implementation work and the operational rhythm that keeps the broader Business Operations function running. This role helps test, document, and maintain the agentic workflows and tools the team ships, while also owning usage tracking, reporting, vendor administration, and other operational support that lets senior team members focus on higher‑level decisions. The ideal candidate is organized, detail‑oriented, and has a working knowledge of AI tools, and is comfortable moving between hands‑on workflow support and day‑to‑day business operations.

Essential Functions

• AI Workflow & Tools Support: Test, document, and maintain agentic workflows and tooling on approved enterprise AI platforms; partner with cross‑functional teams to engineer, standardize, and refine prompt patterns and templates.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organization.
• Track and analyze live workflow metrics to identify performance drift, technical issues, or usage decline, proactively mitigating risks to safeguard end‑user experience.
• Coordinate with Insights & Analytics, Strategy, and other functional teams to support the rollout and integration of AI applications across the business unit.
• Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
• Oversee vendor portal administration, managing provisioning workflows, role‑based access tiers, and platform compliance across functional teams.
• Manage the intake process for new workflow requests, feeding the use case inventory, and quarterly build slate.
• Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross‑functional stakeholder communication, and meeting enablement to optimize team capacity.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or similar discipline.
• 2-3 years of relevant experience as an analyst, coordinator, or product‑support role.
• Working knowledge of AI tools, with a product‑management mindset; comfortable gathering requirements, prioritizing intake, and coordinating across stakeholders.
• Strong organizational skills; able to hold several threads at once without letting any slip.
• Proficient in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
• Exceptional attention to detail and ability to manage multiple deadlines in a fast‑paced environment.
• Strong verbal and written communication skills.
• Team‑oriented and comfortable working cross‑functionally.

Preferred Skills

• Agency experience, ideally within sports & entertainment.
• MBA or other advanced degree in operations or a related field, a plus.
• Familiarity with tracking and maintaining budgets and financial concepts.
• Familiarity with AI platforms such as Claude, ChatGPT, Gemini, Copilot, Perplexity, Lovable, Cursor, or similar.

Location

This role will be hybrid, located in our New York office. The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on‑site.

Compensation

The annual base salary range for this position