Business Operations Analyst

Ball State University; United States; On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Paid vacation days

Paid sick days

Paid holidays

Parental leave

Health and dental insurance

Long‑term disability and lifeinsurance

Retirement benefits

Tuition remission (employee and family

Wellness benefits

Job summary

Ball State University seeks an IT Business Operations Analyst to provide advanced financial, operational, and systems analysis for technology operations. You will manage budgeting, procurement, enterprise billing, HR position management, vendor contracts, and financial reporting to drive transparency and efficiency.

The role emphasizes automation, data analytics, and cross‑functional collaboration with IT, Finance, HR, and Procurement to improve controls and data accuracy.

Qualifications

• Bachelor’s degree in accounting or a related financial field.
• Three years of experience in business or financial management.
• One year of experience with Banner Finance and Jaggaer (Procurement).
• Excellent communication skills.

Responsibilities

• Manage procurement lifecycle activities, including requisitions, POs, invoice validation, vendor communication, credit card reconciliation, receipts, and payments.
• Prepare and process Banner journal vouchers, accounting feeds, budget transfers, and financial adjustments; reconcile FOAPAL activity.
• Process and audit HR position actions and coordinate with HR/Payroll.
• Administer and reconcile monthly enterprise billing for IT services; ensure accuracy of feeds.
• Develop and maintain automated reconciliation models, dashboards, and financial reports.
• Support month-end and year-end close, including billing audits and grants reporting.
• Provide analytical support for server and cloud cost recovery models; assist with recharge methodology.
• Respond to inquiries regarding billing, recharge calculations, budget activity, and procurement.
• Identify and implement workflow automation to reduce manual work and improve controls.
• Collaborate with IT, Finance, HR, Procurement, and Business Affairs on financial operations and system integrations.
• Support special projects and financial modeling for IT budgets and governance.

Skills

Excel

Education

Bachelor’s degree in accounting or related financial field

Associate’s degree plus equivalent two years experience

Tools

Banner Finance

Jaggaer

Job description

Position Title: Business Operations Analyst

Compensation: $60,000 - $71,000

Department: VP for Information Technology_B

About this opportunity:

The Business Operations Analyst is a key professional role within Information Technology, providing advanced financial, operational, and systems analysis to support the University’s technology operations. This position manages and analyzes critical functions including budgeting, procurement, enterprise billing, HR position management, vendor and contract administration, and financial reporting. The analyst also develops automated reconciliation models, dashboards, and process improvements that reduce manual effort, strengthen internal controls, improve data accuracy, and provide greater transparency for decision-making. Working collaboratively with IT, Finance, HR, Procurement, and other campus partners, this position requires strong analytical skills, independent judgment, technical proficiency, and the ability to manage complex financial and operational processes. Candidates for searches must have current authorization to be employed in the U.S. without sponsorship.

What you’ll do and what you’ll bring:

Position Function: The IT Business Operations Analyst provides advanced operational, financial, and systems analysis support for Information Technology. This position integrates financial management, enterprise billing systems, procurement processes, HR position management, vendor coordination, and data analytics to improve operational efficiency through automation and process optimization. The analyst focuses on improving IT business processes, supporting budgeting and resource management, and advancing transparency and accountability across IT services. These duties require advanced independent judgment, analytical expertise, and technical proficiency across enterprise financial and workflow systems, as well as the ability to manage high-volume transactional data while ensuring compliance, accuracy, and operational efficiency.

Duties & Responsibilities

1. Manage procurement lifecycle activities, including preparation of purchase requisitions and purchase orders, invoice validation, vendor communication, credit card reconciliation, receipt verification, and payment processing in compliance with university policy.
2. Prepare, validate, and process Banner journal vouchers, accounting feeds, budget transfers, and financial adjustments; reconcile FOAPAL activity and resolve discrepancies in coordination with the Controller’s Office.
3. Process and audit HR position actions, including position modifications, postings, hiring proposals, and changes related to IT personnel; coordinate with HR/Payroll to ensure timely and accurate processing.
4. Administer and reconcile monthly enterprise billing processes, including voice, network, server, print management, cloud services, and digital platforms; ensure accuracy of accounting feeds before Banner upload.
5. Develop and maintain automated reconciliation models, dashboards, and financial reporting tools to improve operational transparency and decision‑making efficiency.
6. Support month‑end and year‑end close processes, including billing audits, recharge balancing, accounting feed verification, and preparation of supporting documentation for grants and foundation reporting.
7. Provide analytical support for server, cloud (e.g., Azure), and infrastructure cost recovery models; support recharge methodology development and automation enhancements.
8. Respond to departmental inquiries regarding billing, recharge calculations, budget activity, and procurement processes; provide documentation and reporting as requested.
9. Identify, recommend, and implement workflow automation and process improvements to reduce manual effort, strengthen internal controls, and enhance data integrity across enterprise systems.
10. Collaborate cross‑functionally with Unified Communications, Unified Technology Support, Procurement, HR, and Business Affairs to coordinate financial operations and system integrations.
11. Support the Executive Director for Enterprise Technology Project Management and IT Budgets with special projects, financial modeling, audits, and operational analyses as assigned.
12. Maintain and monitor contract lifecycle documentation within ServiceNow and procurement systems; track renewals, expiration dates, purchase order status, and vendor compliance requirements.
13. Administer and audit cellular device allowances and electronic device stipends; maintain fiscal year tracking records and ensure compliance with institutional policy.
14. Perform other related duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in accounting or a related financial field.
• Skills in using Microsoft Excel.
• Or, instead of a Bachelor’s degree: an Associate’s degree plus an additional combination of education or accounting/finance experience equivalent to two years.
• Three years of experience in business or financial management.
• At least one year of experience with Banner Finance and Jaggaer (Procurement).
• Excellent communication skills.

Preferred Qualifications:

• Advanced degree in accounting or a related financial field.
• Experience in university financial management, planning, and/or administration.
• Three years of experience with Banner Finance and Jaggaer (Procurement).

What we offer:

• Paid 24 vacation days, 12 sick days and 10 holidays a year.
• Paid parental leave (6 weeks) is there for life’s most significant moments.
• Affordable health and dental insurance.
• Robust long‑term disability and life insurance plans.
• Range of retirement benefits to provide financial security to you and your family.
• We will cover 90 percent of your child’s (or children’s) undergraduate college tuition at Ball State.
• We cover 100 percent of the tuition costs for you to earn your undergraduate degree.
• 80 percent of your graduate tuition.
• We can offer you more such as a Health Savings Account (which we contribute to) and a whole range of wellness benefits.
• We offer a range of other benefits like covering the cost of tuition at Ball State for you and your family.

Let’s fly together toward a secure and prosperous tomorrow. Curious about our excellent benefits package? We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10‑month position or one with Burris or Indiana Academy, please select the corresponding calculator.

Goodness requires action to grow. We’re dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond is possible. That’s where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly.

There are about 3,000 full‑time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position.

Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]