Business Operations Analyst

Ball State University; Muncie (IN); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Paid vacation days

Sick days

Holidays

Parental leave

Health insurance

Tuition assistance

Job summary

Ball State University seeks a Business Operations Analyst to provide advanced financial, operational, and systems analysis for IT operations in Muncie, IN. You will improve budgeting, procurement, enterprise billing, HR actions, vendor and contract administration, and reporting through automation and dashboards.

This role requires strong analytical skills, independent judgment, and cross‑functional collaboration with IT, Finance, HR, and Procurement.

Qualifications

• Bachelor's degree in accounting or related financial field; Excel skills required.
• Three years of experience in business or financial management; Banner Finance/Jaggaer experience preferred.
• Excellent communication skills and ability to collaborate across departments.

Responsibilities

• Manage procurement lifecycle, including requisitions, POs, invoicing, and vendor communications.
• Process Banner journal vouchers, budget transfers, and reconcile FOAPAL activity.
• Audit HR actions, postings, and changes; coordinate with HR/Payroll for timely processing.
• Administer enterprise billing processes; ensure accuracy of feeds before Banner upload.
• Develop automated reconciliation models and dashboards to improve transparency.
• Support month-end/year-end closes, billing audits, and grant reporting.

Skills

Excel

Communication skills

Financial analysis

Education

Bachelor's degree in accounting or related financial field

Associate's degree + equivalent experience

Tools

Banner Finance

Jaggaer

Job description

Position Title

Business Operations Analyst

Compensation

$60,000 - $71,000

Department

VP for Information Technology_B

About this opportunity

The Business Operations Analyst is a key professional role within Information Technology, providing advanced financial, operational, and systems analysis to support the University's technology operations. This position manages and analyzes critical functions including budgeting, procurement, enterprise billing, HR position management, vendor and contract administration, and financial reporting. The analyst also develops automated reconciliation models, dashboards, and process improvements that reduce manual effort, strengthen internal controls, improve data accuracy, and provide greater transparency for decision-making. Working collaboratively with IT, Finance, HR, Procurement, and other campus partners, this position requires strong analytical skills, independent judgment, technical proficiency, and the ability to manage complex financial and operational processes.

Candidates for searches must have current authorization to be employed in the U.S. without sponsorship.

What you’ll do and what you’ll bring

Position Function

The IT Business Operations Analyst provides advanced operational, financial, and systems analysis support for Information Technology. This position integrates financial management, enterprise billing systems, procurement processes, HR position management, vendor coordination, and data analytics to improve operational efficiency through automation and process optimization. The analyst focuses on improving IT business processes, supporting budgeting and resource management, and advancing transparency and accountability across IT services. These duties require advanced independent judgment, analytical expertise, and technical proficiency across enterprise financial and workflow systems, as well as the ability to manage high-volume transactional data while ensuring compliance, accuracy, and operational efficiency.

Duties & Responsibilities

• 1. Manage procurement lifecycle activities, including preparation of purchase requisitions and purchase orders, invoice validation, vendor communication, credit card reconciliation, receipt verification, and payment processing in compliance with university policy.
• 2. Prepare, validate, and process Banner journal vouchers, accounting feeds, budget transfers, and financial adjustments; reconcile FOAPAL activity and resolve discrepancies in coordination with the Controller's Office.
• 3. Process and audit HR position actions, including position modifications, postings, hiring proposals, and changes related to IT personnel; coordinate with HR/Payroll to ensure timely and accurate processing.
• 4. Administer and reconcile monthly enterprise billing processes, including voice, network, server, print management, cloud services, and digital platforms; ensure accuracy of accounting feeds before Banner upload.
• 5. Develop and maintain automated reconciliation models, dashboards, and financial reporting tools to improve operational transparency and decision-making efficiency.
• 6. Support month-end and year-end close processes, including billing audits, recharge balancing, accounting feed verification, and preparation of supporting documentation for grants and foundation reporting.
• 7. Provide analytical support for server, cloud (e.g., Azure), and infrastructure cost recovery models; support recharge methodology development and automation enhancements.
• 8. Respond to departmental inquiries regarding billing, recharge calculations, budget activity, and procurement processes; provide documentation and reporting as requested.
• 9. Identify, recommend, and implement workflow automation and process improvements to reduce manual effort, strengthen internal controls, and enhance data integrity across enterprise systems.
• 10. Collaborate cross-functionally with Unified Communications, Unified Technology Support, Procurement, HR, and Business Affairs to coordinate financial operations and system integrations.
• 11. Support the Executive Director for Enterprise Technology Project Management and IT Budgets with special projects, financial modeling, audits, and operational analyses as assigned.
• 12. Maintain and monitor contract lifecycle documentation within ServiceNow and procurement systems; track renewals, expiration dates, purchase order status, and vendor compliance requirements.
• 13. Administer and audit cellular device allowances and electronic device stipends; maintain fiscal year tracking records and ensure compliance with institutional policy.
• 14. Perform other related duties as assigned.

Minimum Qualifications

• Bachelor's degree in accounting or a related financial field. Skills in using Microsoft Excel. Or, instead of a Bachelor's degree: an Associate's degree plus an additional combination of education or accounting/finance experience equivalent to two years.
• Three years of experience in business or financial management. At least one year of experience with Banner Finance and Jaggaer (Procurement). Excellent communication skills.

Preferred Qualifications

• Advanced degree in accounting or a related financial field.
• Experience in university financial management, planning, and/or administration. Three years of experience with Banner Finance and Jaggaer (Procurement).

What we offer

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.