Business Operations Analyst

Federal Reserve Bank of Minneapolis; Minneapolis (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

401K match

Paid time off

Public transportation subsidy

Educational assistance

On-site fitness facility

Professional development programs

Job summary

The Federal Reserve Bank of Minneapolis is seeking an Operations Analyst for the Savings Bond Examination team. You will propose and implement process efficiencies, drive innovation, and improve customer experience through data-driven decision making.

This role requires proficiency with Microsoft Office, strong analytical skills, and the ability to manage multiple priorities in a fast-paced environment. On-site work and a competitive salary range apply.

Qualifications

• Bachelor's degree in business, accounting or related field or equivalent combination of education and experience.
• Minimum 5 years related experience.
• Proficiency using Microsoft Office applications.
• Ability to interface with customers and resolve issues, follow and explain operating policies and procedures and achieve service levels.
• Ability to adjust quickly to changing technologies and responsibilities in a dynamic environment.
• Proficient computer skills including data entry and ability to navigate multiple applications concurrently.
• Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
• Strong skills in problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal and written communications including active listening, and time management.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency

Responsibilities

• Provide SME support to Savings Bond Examination team and peers.
• Develop opportunities to improve process performance.
• Identify customer trends and opportunities to drive efficiencies.
• Coordinate or participate in system/software testing including research and feedback.
• Design data collection, analysis, reporting for operations to stakeholders.
• Participate in key initiatives and special projects as assigned.
• Partner with supervisors to monitor workload and allocate resources.
• Support to assess, report, and resolve system or technical issues.
• Respond to routine technical customer requests using various tools and applications.
• Comply with information security and Treasury guidelines.
• Communicate with Treasury Retail Securities customers to maintain good relations.
• Assist others to interpret guidelines and recommend changes to procedures.
• Maintain advanced business expertise and adapt to changing tech and processes.
• Act as escalation point, provide training and foster teamwork.
• May assist with other units' responsibilities to accommodate business needs.
• Perform other duties as assigned.

Skills

Microsoft Office

Data analysis

Customer service

Communication skills

Problem solving

Time management

Citizenship status

Education

Bachelor's degree in business or related field

Job description

Federal Reserve Bank of Minneapolis

The Federal Reserve Bank of Minneapolis' Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds.

We are seeking a dynamic Operations Analyst who will support our Savings Bond Examination team. In this role, you will have a unique opportunity to propose and implement process efficiencies, drive innovation efforts, enhance the customer experience, and support the core operation through subject matter expertise. We are looking for someone who can make data driven decisions, manage multiple priorities, and influence others.

Responsibilities

• Responsible for playing a key role in the operations by offering up your Savings Bond Examination subject matter expertise to your peers and leaders
• Develops and recommends opportunities to improve process performance
• Identify customer trends and opportunities to drive efficiencies
• Coordinate or participate in system/software testing including research and feedback
• Designs, develops, and conducts data collection, analysis, problem resolution and reporting for operations to various stakeholders.
• Participates in key initiatives and special projects as assigned.
• Partners with supervisors to monitor workload, coordinates resources, and assigns work to meet service commitments
• Provides support to assess, report, and resolve system or technical issues
• Applies critical thinking by independently responding to and resolving routine technical customer requests received via multiple channels while using a variety of applications, tools, databases, and other resources
• Complies fully with all applicable information security and Treasury guidelines and procedures
• Communicates with Treasury Retail Securities customers in a manner that will maintain good customer relations and provide excellent customer service.
• Assists other team members to interpret guidelines and regulations and recommends changes to procedures
• Maintains advanced business expertise and the ability to adapt to changing technology, processes, procedures, and controls
• Acts as a point of escalation, provides training and fosters teamwork for others.
• May assist with other business units' responsibilities or provides coverage that requires individuals to work specified times to accommodate business needs
• Performs other duties as assigned

Qualifications

• Bachelor's degree in business, accounting or related field, or equivalent combination of education and experience.
• Minimum 5 years related experience is required.
• Proficiency using Microsoft Office applications is required.
• Ability to interface with customers and resolve issues, follow and explain operating policies and procedures and achieve service levels while meeting high productivity and quality standards.
• Ability to adjust quickly to changing technologies and responsibilities in a dynamic, fast paced environment.
• Proficient computer skills including, but not limited to data entry and ability to navigate within multiple applications concurrently.
• Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
• Strong skills in some or all of the following areas: problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal and written communications including active listening, and, time management.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency

Additional Information

This position requires regular on-site attendance

The full salary range is $60,200-$75,302-$90,400. The expected starting salary range is $67,000-$77,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid time off and holidays
• Generously subsidized public transportation
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training and conferences
• And more...

The Minneapolis Fed is committed to fostering an environment where all employees are respected and valued. We provide equal employment opportunity to all persons and we work together to pursue an economy that works for all of us.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Operations Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.