Savings Bond Operations Analyst — Data-Driven Innovator

Federal Reserve Bank of New York; Minneapolis (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

401K match and pension

Paid time off and holidays

Subsidized public transportation

Educational assistance

On-site fitness facility

Professional development programs

Job summary

Federal Reserve Bank of Minneapolis is seeking an Operations Analyst to support the Savings Bond Examination team. You will drive process efficiencies, deliver data-driven insights, and assist in core operations with subject matter expertise.

The role requires 5+ years of related experience, strong Microsoft Office skills, and the ability to interface with customers while maintaining high productivity and quality standards.

Qualifications

• Bachelor's degree in business, accounting or related field or equivalent experience.
• Minimum 5 years related experience is required.
• Proficiency with Microsoft Office applications is required.
• Ability to interface with customers and resolve issues while meeting service levels.
• Adaptability to changing technologies and responsibilities in a dynamic environment.
• Strong data entry and multi-application navigation skills.

Responsibilities

• Provide SME input to Savings Bond Examination operations and peers.
• Develop and propose opportunities to improve process performance.
• Identify customer trends to drive efficiencies.
• Coordinate or participate in system testing and feedback.
• Design data collection, analysis, and reporting for operations.
• Participate in special projects and initiatives as assigned.
• Monitor workload with supervisors and allocate resources to meet service commitments.
• Support resolution of system or technical issues.
• Respond to routine customer requests via multiple channels using various tools.
• Comply with information security and Treasury guidelines and procedures.
• Maintain customer relations through effective communication.
• Assist teammates with guidelines interpretation and procedure changes.
• Maintain advanced business knowledge and adapt to technology changes.
• Act as escalation point and provide training to others.
• Occasionally assist other units or cover shifts as needed.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Data analysis

Communication

Attention to detail

Time management

Problem solving

Education

Bachelor's degree in business/accounting/related field

Tools

Microsoft Office

Job description

Federal Reserve Bank of Minneapolis is seeking an Operations Analyst to support the Savings Bond Examination team. You will drive process efficiencies, deliver data-driven insights, and assist in core operations with subject matter expertise.

The role requires 5+ years of related experience, strong Microsoft Office skills, and the ability to interface with customers while maintaining high productivity and quality standards.