Savings Bonds Operations Analyst - Process Innovation

Federal Reserve Bank of Minneapolis; Minneapolis (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

401K match

Paid time off

Public transportation subsidy

Educational assistance

On-site fitness facility

Professional development programs

Job summary

The Federal Reserve Bank of Minneapolis is seeking an Operations Analyst for the Savings Bond Examination team. You will propose and implement process efficiencies, drive innovation, and improve customer experience through data-driven decision making.

This role requires proficiency with Microsoft Office, strong analytical skills, and the ability to manage multiple priorities in a fast-paced environment. On-site work and a competitive salary range apply.

Qualifications

• Bachelor's degree in business, accounting or related field or equivalent combination of education and experience.
• Minimum 5 years related experience.
• Proficiency using Microsoft Office applications.
• Ability to interface with customers and resolve issues, follow and explain operating policies and procedures and achieve service levels.
• Ability to adjust quickly to changing technologies and responsibilities in a dynamic environment.
• Proficient computer skills including data entry and ability to navigate multiple applications concurrently.
• Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
• Strong skills in problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal and written communications including active listening, and time management.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency

Responsibilities

• Provide SME support to Savings Bond Examination team and peers.
• Develop opportunities to improve process performance.
• Identify customer trends and opportunities to drive efficiencies.
• Coordinate or participate in system/software testing including research and feedback.
• Design data collection, analysis, reporting for operations to stakeholders.
• Participate in key initiatives and special projects as assigned.
• Partner with supervisors to monitor workload and allocate resources.
• Support to assess, report, and resolve system or technical issues.
• Respond to routine technical customer requests using various tools and applications.
• Comply with information security and Treasury guidelines.
• Communicate with Treasury Retail Securities customers to maintain good relations.
• Assist others to interpret guidelines and recommend changes to procedures.
• Maintain advanced business expertise and adapt to changing tech and processes.
• Act as escalation point, provide training and foster teamwork.
• May assist with other units' responsibilities to accommodate business needs.
• Perform other duties as assigned.

Skills

Microsoft Office

Data analysis

Customer service

Communication skills

Problem solving

Time management

Citizenship status

Education

Bachelor's degree in business or related field

Job description

The Federal Reserve Bank of Minneapolis is seeking an Operations Analyst for the Savings Bond Examination team. You will propose and implement process efficiencies, drive innovation, and improve customer experience through data-driven decision making.

This role requires proficiency with Microsoft Office, strong analytical skills, and the ability to manage multiple priorities in a fast-paced environment. On-site work and a competitive salary range apply.