Business Operations Administrator

Fluke Biomedical Corporation; Everett (WA); On-site; USD 56,000 - 106,000; Full time

Job summary

Fluke Biomedical Corporation is seeking a Landauer Business Operations Administrator to oversee sales operations and system integrations. You will play a crucial role in managing customer renewals, maintaining CRM data quality, and supporting internal teams through effective communication and technical troubleshooting.

Responsibilities

• Manage the renewal process for LANDAUER customers to ensure timely notifications.
• Administer and customize Zendesk for multiple users with a focus on data quality.
• Review and update membership rosters in several CRM systems.

Skills

Database Management

Computer Skills

Problem solving

Planning/Organizing

Discretion

Adaptability

Dependability

Flexibility

Job description

GENERAL SUMMARY:

This role will work closely with the Landauer Business Operations Administrator and the Commercial Operations team to maintain a variety of system integrations and coordinate custom application development. The Landauer Business Operations Administration will be expected to contribute their insight and expertise to support day-to-day sales operations with any eye toward driving more efficiencies. This position reports to the Director of Commercial Operations and is required to build strong cross-functional relationships with Sales, Marketing, Operations and System Support.

The Landauer Business Operations Administrator works toward common goals of system effectiveness and is responsible for:

DUTIES AND RESPONSIBILITIES

1. Renewal Support
   1. Responsible for the overall renewal process for LANDAUER customers including preparation of the renewal files, uploading proper files for execution, and troubleshooting error messages to ensure renewals are completed in a timely manner to avoid late delivery of renewal notifications to customers.
   2. Assist in creating and maintaining thorough, up to date, standard documentation.
   3. Working closely with sales teams on renewal exceptions.
   4. Assist in facilitating status meetings and reports as needed.
2. Zendesk Support
   1. Daily administration including but not limited to; assisting with multiple user setup, profiles and roles, customization of forms, fields, views, triggers and other business rules.
   2. Assist in customization of fields, forms, views, business rules, workflows, email notifications, approval processes, reports and dashboards.
   3. Design and run complex reports and dashboards.
   4. Support new system roll outs, as well as all required maintenance and upgrades in addition to recommendations for process improvements.
   5. Responsible for the overall data quality in Zendesk.
   6. Assist in troubleshooting and provide solutions for technical issues and escalations.
   7. Provide new user accounts and manage licenses and permissions.
   8. Assist in training of new and current users.
   9. Assist with data imports, exports, and updates, utilizing Zendesk Explore and other tools (Agresso data biweekly).
   10. Assist in creating and maintaining thorough, up to date, technical systems documentation.
   11. Ensure delivery of projects to the defined Best Practice.
   12. Working closely with business teams on ensure appropriate functionality.
   13. Assist in facilitating status meetings and reports as needed.
3. GPO Support
   1. Regularly review and update membership rosters and CRMs (Agresso, QuickBooks, Salesforce) to ensure accuracy.
   2. Communicate changes to manufacturers in a timely manner.
   3. Create and maintain membership documents.
   4. Support new contract launches.
   5. Oversee onboarding and enrollment of new members.
4. Other Administrative Support
   1. Review and Process Quote Worksheets including UK and urgent matters.
   2. Process Pricing adjustments.
   3. Ad hoc projects as needed.

REQUIRED SKILLS

• Database Management – Familiar with maintaining online databases such as Salesforce.com, Microsoft Dynamics, etc.
• Computer Skills – Extensive Excel experience, including formulas, lookups and formatting.Proficient with Windows, Word, Outlook, PowerPoint, Adobe Acrobat, and Visio.
• Problem solving – Capacity to identify problems, competently gather and analyze information, and independently resolve problems in a timely manner.
• Planning/Organizing – Aptitude to prioritize and plan work activities and use time efficiently. Ability to multi-task and switch gears quickly.
• Discretion – Ability to maintain client privacy as well as confidentiality in all corporate, personnel, and administrative matters.
• Adaptability –Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent changes, delays or unexpected events.
• Dependability - Reliably at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Flexibility – Ability to accommodate flexible work hours as needed.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke Health Solutions

Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.

Pay Range
The salary range for this sales position is 56,900-105,700