BUSINESS OPERATIONS ADMINISTRATOR

The Carroll Center for the Blind; Newton (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

The Carroll Center for the Blind seeks a Business Operations Administrator to drive operational excellence and support business growth. This role will manage finances, enhance systems, and build a high-performing team to ensure effective service delivery. A comprehensive benefits package is provided to support health and work-life balance.

Benefits

Health, dental, and vision coverage

3 weeks of vacation and personal days

12 paid holidays

403(b) retirement plan with up to 4% employer match

Flexible Spending Accounts (FSA)

Qualifications

• Extensive experience in business operations, finance, or strategic planning.
• A track record of driving growth and business development.
• Tech-savvy with Google Suite, Excel, and databases.

Responsibilities

• Own the Apricot database and ensure data accuracy.
• Oversee billing, payroll, and compliance with regulations.
• Contribute to business growth by identifying opportunities.

Skills

Business operations

Finance management

Strategic planning

Detail-oriented

Tech-savvy

Data-driven problem-solving

Communication

Education

Experience in service-based environments

Tools

Google Suite

Excel

Word

Databases

Job description

The Carroll Center for the Blind is dedicated to empowering blind and visually impaired individuals of all ages. Through our comprehensive range of services—residential and day rehabilitation, assistive technology programs, low vision services, and more—we help thousands of children, adults, and seniors each year gain the skills needed to lead independent, fulfilling lives. Our Newton, MA campus serves as the hub for our vital programs, and we also offer essential educational and community services in local schools, workplaces, homes and other community-based settings.

WHO WE ARE LOOKING FOR

We’re looking for a Business Operations Administrator who will lead with insight, innovate with intention, and execute with precision. In this role, you’ll be at the heart of our mission—making sure our services reach students smoothly and sustainably, while leading business growth, process innovation, and operational excellence. Are you a strategic thinker with a sharp eye for systems and a passion for impactful work? Do you thrive on building efficient operations that support excellence? If so, we want YOU to be the engine behind transformative education!

RESPONSIBILITIES

Drive Operational Excellence

• Own the Apricot database—ensure our student data is pristine and powerful.
• Monitor and refine systems, constantly improving how we work.
• Deliver outstanding service to our school district partners and ensure every student’s services are accounted for and delivered on time.

Manage Finances & Compliance

• Oversee billing, payroll, reimbursements, and contracts.
• Partner with Finance to track revenue, and ensure budget management and financial accuracy.
• Conduct audits and maintain compliance with local, state, and federal regulations—especially in the specialized world of special education.

Build & Support a High-Performing Team

• Train staff on business processes and policies.
• Make sure our team has the tools, information, and caseloads they need to thrive.
• Ensure timely, accurate reporting and a data-driven approach to service delivery.

Lead Business Growth & Expansion

• Spot new opportunities and craft strategies to expand our services.
• Lead the integration of students, services, and staff from partner organizations.
• Collaborate with internal and external stakeholders to ensure seamless transitions and continuity of services.
• Perform other tasks as assigned.

Qualifications

• Extensive experience in business operations, finance, or strategic planning, ideally in education or service-based environments.
• A track record of driving growth and leading business development.
• Tech-savvy: confident using Google Suite, Excel, Word, and managing databases.
• Obsessed with detail, driven by data, and skilled at problem-solving.
• You thrive in a fast-paced, mission-driven setting and handle sensitive information with integrity.
• A proactive communicator with a positive, team-focused attitude.

We offer a comprehensive benefits package to support your health, work-life balance, and future planning:

• Health, dental, and vision coverage
• 3 weeks of vacation, personal day, and sick time
• 12 paid holidays
• 403(b) retirement plan with up to 4% employer match
• Flexible Spending Accounts (FSA)

How to Apply

If you are interested in applying for this position, please complete the application form (linked below). Should you have a disability or special need that requires accommodation, please email [e-mail] and we will be happy to assist you.

The Carroll Center for the Blind is a private, non-profit agency located in Newton, Massachusetts that serves persons of All Ages and All Stages of Vision Loss. We are close to Boston, Cambridge, Wellesley, Watertown, Waltham, Allston/Brighton, and on public transit routes.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

The Carroll Center for the Blind is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, national origin, disability, gender identity, sexual orientation, military status, or any other category protected by law.