Business Operation Manager

Baker Environmental Nursery; Buford (GA); On-site; Full time

Job summary

A leading nursery company in Georgia is looking for a Business Operation Manager to support daily operations and strategic growth. This mid-senior level position offers the opportunity to manage customer communications, oversee database management, and improve operational processes, all while ensuring high standards of service. The ideal candidate will have extensive administrative experience, strong communication skills, and proficiency in essential software tools.

Benefits

Full-Time Position: 40 hours/week

Performance-based bonuses

Qualifications

• 7-10+ years of office experience in administrative roles.
• Proven ability to manage customer interactions and maintain organized records.
• Experience in managing customer data systems.

Responsibilities

• Understand day-to-day office operations and customer interactions.
• Manage customer communication and inquiries via phone and email.
• Build and manage a customer contact database for marketing.

Skills

Customer Communication Skills

Organizational Skills

Time Management Skills

Communication Abilities

Proactive Attitude

Tools

Microsoft Office Suite

QuickBooks

Job description

Join to apply for the Business Operation Manager role at Baker Environmental Nursery.

We are seeking a highly versatile and resourceful individual to support the daily operations and strategic growth of our small business. In this dynamic role, you will manage a variety of tasks, tackle multiple objectives, and contribute to our mission of providing high-quality nursery grown native plants for environmental restoration. As our business expands and new team members join, this position offers excellent opportunities for professional growth. Most customer interactions will occur via phone and email communication.

Key Responsibilities:

• Learn and Master Office Operations: Understand the day-to-day operations of the office, including processes for handling customer interactions.
• Customer Communication Management & Customer Journey Coordination: Effectively manage customer communication by responding to phone calls and emails and addressing inquiries.
• Database Management: Build, expand, and manage a customer contact database to support marketing efforts; review and update contact info in QuickBooks; prepare database for new systems; coordinate customer journey from inquiry to shipping.
• Website & Vendor Coordination: Collaborate with web designers to update or rebuild the website; ensure content is current; work with vendors for marketing or tech projects.
• Marketing System Support: Research and select a marketing database or CRM; support its setup and integration; ensure marketing materials are current and consistent.

Qualifications:

• Office Experience: 7-10+ years in administrative roles, with ability to obtain notary public.
• Customer Communication Skills: Proven ability to manage customer interactions and maintain organized records.
• Software Proficiency: Skilled in Microsoft Office Suite and QuickBooks.
• Database Management Experience: Experience in managing customer data systems.
• Organizational and Time Management Skills: Strong organizational skills.
• Communication Abilities: Excellent verbal and written skills.
• Proactive Attitude: Ability to work independently and collaboratively.

Compensation and Benefits:

• Full-Time Position: 40 hours/week.
• Pay: $25–$35/hour based on experience.
• Bonuses: Performance-based opportunities.

Company Description:

Based in Hoschton, Georgia, we specialize in cultivating high-quality plants for environmental restoration. With 27 years of experience, we are recognized for innovative and sustainable practices. As we grow, we aim to expand sales and environmental impact.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing