Business Office Manager - Senior Living

Wallick

Traverse City (MI)

On-site

USD 47,000 - 63,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Gym membership reimbursement

Paid parental leave

Vacation/PTO

Job summary

Wallick Senior Living in Traverse City, MI is seeking a Business Office Manager to oversee administrative and billing operations for residents. You’ll manage resident agreements, billing, and front office supervision to support a high‑quality resident experience.

The role requires an associates degree or higher in business or finance and at least 2 years in a senior living business office, with emphasis on Medicaid billing and accounts receivable. Join a 100% employee‑owned team.

Qualifications

Associates degree or higher in business or finance or equivalent experience.
Minimum 2 years in a business office role within senior living or skilled nursing.
Familiarity with HIPAA and resident privacy compliance in financial recordkeeping.
Ability to read and interpret financial reports and ledgers.
Proficiency with Microsoft Office; knowledge of Yardi is highly desirable.
Strong written and verbal communication with residents, families and partners.

Responsibilities

Manage resident lifecycle administratively, move‑in/out processes and filing systems.
Process billing; send monthly statements; manage payments and Medicaid claims.
Liaise with residents and families on administrative and billing inquiries.
Supervise front office daily operations and staffing.
Lead scheduling, payroll approvals, engagement and coaching for the team.
Support receptionist development through feedback and evaluations.
Process Accounts Payable; ensure timely coding and submission.
Collaborate with the Executive Director and Finance on office operations.
Complete monthly staffing schedules in Dayforce.
Maintain office supplies for campus.
Maintain Medicaid billing documents for Corporate Accounting.
Ensure compliance with policies and regulations in all procedures.
Process Long Term Care insurance claims monthly.
Ensure timely bank deposits for Medicaid and resident payments.
Maintain Resident Agreements and filing systems.
Perform other duties as assigned.
Build positive relationships with residents and families while balancing service and finances.

Skills

Accounts receivable

Medicaid billing

HIPAA compliance

Financial reporting

Microsoft Office

Customer service

Communication skills

Education

Associates degree or higher in business or finance

Tools

Yardi

Dayforce

Job description

Description

Business Office Manager

Location: Meadow Valley - Traverse City, Michigan

Job Type: Full-time

Pay Rate: Starting at $55,000 annually plus monthly bonus potential

Make a Difference—And Own Your Future

At Wallick Senior Living, our team understands that senior living is not just a job, but a calling. We take pride in caring for and empowering our residents as they choose to enjoy their golden years with us. With 1,000+ employees and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.

A Career with Wallick Senior Living Means…

A Unique Approach to Senior Living: Our associates power Wallick’s approach to senior living that goes beyond care to ensure our residents live their best lives through meaningful activities, delicious meals and round‑the‑clock support.
Pay-on-Demand: access your money as you earn it.
Exceptional Benefit Package: Health, dental, vision insurance effective within 2 weeks of starting your new job. Other benefits like gym membership reimbursement, paid parental leave, 401K, and more!
Work-Life Balance: Paid time off, including paid parental leave.
Supportive Culture and Rewarding Work: A team‑oriented environment where associates make a meaningful impact by helping individuals maintain independence and quality of life.
Resident Stories That Stay with You: From Maurine, who found an “instant family” to Evelyn, who recently celebrated her 105th birthday with us, our residents enjoy a sense of community that is created by you!
Career Growth: Tuition reimbursement, training, professional development, and advancement opportunities within a company that invests in its people.
Employee Owned, Resident Focused: As a 100% employee‑owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability.

What You’ll Do

Resident Responsibilities

Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move‑in/move‑out processes, and maintenance of filing systems.
Process Community billing and send monthly statements to Resident/POA and oversee all aspects of the community’s billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. follow up on late or incorrect payments from all payors. Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims.
Serve as the primary liaison for residents and families on administrative and billing‑related inquiries, ensuring clear, timely, and compassionate communication.

Community Responsibilities

Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment.
Supervise the day‑to‑day front office functions and staff to include team leadership, including creating staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews.
Support receptionist team development through ongoing feedback, performance evaluations, and identifying opportunities for growth and training.
Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission.
Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and elevate significant issues as needed.
Complete monthly staffing schedules and enter into Dayforce for direct reports
Maintaining and ordering office supplies for campus

Corporate Responsibilities

Maintain documents/data to assist Corporate Accounting in processing Medicaid claims/billing.
Ensure compliance with company policies and applicable federal, state, and local regulations within all business office procedures.
Process monthly Long Term Care insurance claims for residents/families
Ensure all monthly bank deposits for Medicaid payments and resident payments are processed across various platforms timely and in adherence with company policies.
Complete Resident Agreements and maintain Resident/Front Office filing systems.
Perform other related duties as assigned
Build positive relationships with residents and families while balancing customer service and financial stewardship.

What We’re Looking For

Associates degree or higher in business or finance, or equivalent experience
Minimum of 2 years in a business office role within senior living or skilled nursing required. Proven experience in accounts receivable, collections, and Medicaid billing preferred.
Familiarity with HIPAA and resident privacy compliance in financial recordkeeping.
Ability to read, analyze and interpret financial reports, while understanding common accounting procedures (debits/credits) including understanding of ledgers and basic accounting skills.
Technically savvy with Microsoft Office suite, workplace collaboration tools such as Excel and MS Teams, other financial and accounting systems, experience with Yardi highly desirable.
Effective written and verbal communication with residents, families, and business partners.
Customer service oriented and ability to resolve customer concerns.
Ability to make complex decisions with high judgement in partnership with the Executive Director and Regional Business Office Manager. Business acumen and the foresight to see potential issues down the road.
Strong organizational and multi‑tasking skills with the ability to manage competing priorities
Great time management and initiative to meet deadlines and produce accurate work.
Effectively collaborate with sales and nursing for move‑ins/outs and care level changes, all to ensure the best resident experience.

Wallick’s Mission & Values

At Wallick Communities, We Believe In Opening Doors To Homes, Opportunity, And Hope For Our Residents, Associates, And Community. Our Core Values Guide Everything We Do

Care – We show compassion and respect for everyone.
Character – We do the right thing, even when no one is looking.
Collaboration – We work together to achieve more.

At Wallick, we celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities, creating an environment where associates feel welcome, respected, and empowered to bring their authentic selves to the great work they do every day.

For nearly 60 years, it has been at the core of our organization’s culture that all Wallick associates come to a safe and inclusive place to work. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non‑merit‑based factors.

Join Us and Become an Employee-Owner!