Business Office Manager (BOM)

Resorts at Pooler; Pooler (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Resorts At Pooler is seeking a detail-oriented, experienced Business Office Manager to oversee financial operations, collections, and administrative functions within our skilled nursing facility. This role focuses on resident private pay billing, AR management, and compliance.

The BOM will manage trust funds, month-end close, and reporting, while collaborating with residents and families to explain billing and payment options in a resident-centered environment.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in Accounting or Business preferred
• Healthcare or long-term care experience required
• Knowledge of Medicare, Medicaid, and private pay billing processes
• Proficient in Microsoft Office Suite and EMR/financial systems
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities, meet deadlines, and maintain confidentiality

Responsibilities

• Oversee all aspects of resident private pay billing, collections, and accounts receivable management
• Maintain resident financial files in compliance with regulatory and company standards
• Manage resident trust funds, petty cash, and monthly financial reporting
• Perform month-end close activities and prepare required reports
• Communicate effectively with residents and families regarding billing and payment processes

Skills

Healthcare experience

Medicare/Medicaid billing

Microsoft Office & EMR/financials

Communication & organization

Multitasking & confidentiality

Education

High school diploma or equivalent

Bachelor’s degree in Accounting or Business (preferred)

Job description

The Resorts at Pooler is seeking a detail-oriented, experienced Business Office Manager (BOM)to oversee financial operations, collections, and administrative functions within our skilled nursing facility.

This is a great opportunity for someone passionate about healthcare and operations to lead with purpose and make a meaningful impact in a resident-centered environment.

Key Responsibilities

• Oversee all aspects of resident private pay billing, collections, and accounts receivable management

• Maintain resident financial files in compliance with regulatory and company standards

• Manage resident trust funds, petty cash, and monthly financial reporting

• Perform month-end close activities and prepare required reports

• Communicate effectively with residents and families regarding billing and payment processes

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in Accounting or Business preferred

• Healthcare or long-term care experience required

• Knowledge of Medicare, Medicaid, and private pay billing processes

• Proficient in Microsoft Office Suite and EMR/financial systems

• Strong communication, organization, and problem-solving skills

• Ability to manage multiple priorities, meet deadlines, and maintain confidentiality