Business Office Manager (BOM)

The Heights Rehab; Broadview Heights, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Heights Rehabilitation and Healthcare Center in Broadview Heights, OH is seeking an experienced Business Office Manager to lead our financial operations. You will supervise resident billing, accounts receivable, Medicaid processing, and insurance verification to ensure accurate, timely records.

As a member of the leadership team, you will collaborate with residents, families, facility leadership, and the corporate billing group to uphold compliance, confidentiality, and high-quality service

Qualifications

• Experience as BOM in skilled nursing or healthcare
• Knowledge of Medicare/Medicaid billing
• Experience with Medicaid pending applications
• Strong organizational and follow-up skills
• Excellent communication and customer service

Responsibilities

• Manage day-to-day business office operations
• Oversee resident accounts, billing, collections, and accounts receivable
• Assist residents and families with financial questions
• Manage Medicaid pending accounts and eligibility process
• Verify insurance coverage and maintain payer information
• Monitor outstanding balances and follow up on receivables
• Process resident trust fund activity and maintain documentation
• Complete required reports and maintain financial records
• Coordinate with facility leadership and corporate billing/financial teams
• Ensure business office practices comply with company policies and applicable state and federal requirements
• Maintain confidentiality of resident and financial information

Skills

BOM experience

Medicare/Medicaid billing

Organization

Communication

Customer service

Financial reporting

Office software

Deadline management

Team-oriented

Tools

Billing software

Spreadsheets

Computer systems

Job description

Business Office Manager (BOM)

The Heights Rehabilitation and Healthcare Center
Broadview Heights, OH
Full-Time

The Heights Rehabilitation and Healthcare Center is seeking an experienced, organized, and dependable Business Office Manager (BOM) to join our leadership team.

The Business Office Manager plays an important role in the financial operations of our skilled nursing and rehabilitation center and works closely with residents, families, facility leadership, and our corporate support team. We are looking for someone who is detail-oriented, professional, and comfortable managing multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Manage day-to-day business office operations

• Oversee resident accounts, billing, collections, and accounts receivable

• Assist residents and families with financial questions and account information

• Manage Medicaid pending accounts and assist with the Medicaid application and eligibility process

• Verify insurance coverage and maintain accurate payer information

• Monitor outstanding balances and follow up on private-pay and other receivables

• Process resident trust fund activity and maintain accurate documentation

• Complete required reports and maintain organized financial records

• Coordinate with facility leadership and corporate billing/financial teams

• Ensure business office practices comply with company policies and applicable state and federal requirements

• Maintain confidentiality of resident and financial information

Qualifications

• Previous Business Office Manager experience in a skilled nursing facility, long-term care, or healthcare setting strongly preferred

• Knowledge of Medicare, Medicaid, managed care, private pay, and insurance billing preferred

• Experience with Medicaid pending applications and collections is a plus

• Strong organizational and follow-up skills

• Excellent communication and customer service abilities

• Comfortable working with financial reports, spreadsheets, and computer-based systems

• Ability to manage deadlines and multiple priorities with accuracy

• Professional, dependable, and team-oriented

Why Join The Heights?

At The Heights Rehabilitation and Healthcare Center, we believe strong operations begin with strong people. Our Business Office Manager is an important member of our leadership team and has the opportunity to make a meaningful impact on our residents, families, and overall facility operations.

The Heights Rehabilitation and Healthcare Center is an Equal Opportunity Employer.