Assistant Business Office Manager (ABOM)

Crown Healthcare Group; Broadview Heights (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

The Heights Rehabilitation and Healthcare Center is seeking an Assistant Business Office Manager to support daily business office operations, oversee administrative tasks, and ensure efficient billing and financial workflows. You will handle billing, insurance verification, invoicing, and resident financial inquiries, maintain accurate records, and submit Medicare/Medicaid and private claims on time.

Ideal candidates are highly organized and collaborative, with strong communication and HIPAA

Qualifications

• Experience in healthcare or business office management preferred.
• Strong billing, insurance, and financial processes knowledge.
• Excellent written and verbal communication.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks independently.
• Proficiency in Microsoft Office and office management software.
• Knowledge of HIPAA regulations and confidentiality.
• Compassionate, team-oriented, customer-service oriented.

Responsibilities

• Oversee daily business office operations and ensure efficient workflows.
• Support billing, insurance verification, invoicing, and collections.
• Assist with resident financial matters and payments.
• Maintain accurate resident records and ensure regulatory compliance.
• Submit Medicare, Medicaid, and private insurance claims timely.
• Provide admin support to Business Office Manager and others.
• Be a point of contact for residents, families, and staff on financial matters.
• Collaborate with clinical team for documentation and care coordination.
• Assist with audit prep and corrective actions as needed.
• Uphold Excellence in Care through service and quality.

Skills

Billing and accounts management

HIPAA compliance

Microsoft Office proficiency

Communication skills

Organizational skills

Healthcare office operations

Office management software

Tools

Billing software

Office management software

Job description

At The Heights Rehabilitation and Healthcare Center, we are dedicated to providing the highest standard of care to our residents. As a team of compassionate healthcare professionals, we are committed to creating an environment where our residents and their families can feel confident in the care we provide. Our Excellence in Care tagline is not just a slogan but a promise to deliver exceptional service with every interaction. We are currently looking for a motivated and detail-oriented Assistant Business Office Manager to join our team.

Position Summary

The Assistant Business Office Manager will play a crucial role in supporting the day-to-day operations of the business office. This individual will assist in overseeing administrative functions, managing billing and financial processes, ensuring smooth operations, and providing exceptional customer service to residents and their families. The ideal candidate will have excellent organizational skills, a strong understanding of office systems, and a dedication to maintaining a high level of professionalism.

Key Responsibilities

• Assist in overseeing the daily operations of the business office, ensuring efficient workflows and adherence to established procedures.
• Support billing processes, including insurance verification, invoicing, and follow-up on outstanding accounts.
• Assist with resident financial matters, such as billing inquiries, payment arrangements, and documentation.
• Maintain accurate and up-to-date records for residents, ensuring compliance with regulations and internal policies.
• Ensure timely and accurate submission of Medicare, Medicaid, and private insurance claims.
• Provide administrative support to the Business Office Manager and other departments as needed.
• Act as a point of contact for residents, families, and staff regarding financial matters and office operations.
• Collaborate with the clinical team to ensure proper documentation and smooth coordination of resident care.
• Help with audit preparations and assist in the implementation of corrective actions as needed.
• Uphold the Excellence in Care philosophy through excellent customer service and dedication to quality.

Qualifications

• Previous experience in healthcare or business office management preferred.
• Strong understanding of billing, insurance, and financial processes in a healthcare setting.
• Excellent communication skills, both written and verbal.
• Highly organized with a strong attention to detail.
• Ability to manage multiple tasks efficiently and work independently.
• Proficiency in Microsoft Office and office management software.
• Knowledge of HIPAA regulations and confidentiality requirements.
• Compassionate, team-oriented, and committed to providing outstanding service to residents and their families.

Why Work at The Heights Rehabilitation and Healthcare Center?

• A supportive, collaborative work environment with a focus on Excellence in Care.
• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• A chance to make a meaningful impact on the lives of residents and their families.