Business Office Manager (BOM)

Crown Healthcare Group; Broadview Heights (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

The Heights Rehabilitation and Healthcare Center in Broadview Heights, OH is seeking an experienced Business Office Manager (BOM) to join our leadership team. You will oversee day-to-day business office operations, manage resident accounts and billing, Medicaid processes, and ensure accurate financial records while protecting confidentiality.

The ideal candidate has BOM experience in healthcare, strong organizational and communication skills, and the ability to multitask in a fast-paced

Qualifications

• Previous BOM experience in skilled nursing or healthcare preferred.
• Knowledge of Medicare, Medicaid, managed care, private pay, and insurance billing.
• Experience with Medicaid pending applications and collections is a plus.
• Strong organizational and follow-up skills.
• Excellent communication and customer service abilities.
• Comfortable working with financial reports, spreadsheets, and computer systems.
• Ability to manage deadlines and multiple priorities with accuracy.
• Professional, dependable, and team-oriented.

Responsibilities

• Manage day-to-day business office operations.
• Oversee resident accounts, billing, collections, and accounts receivable.
• Assist residents and families with financial questions and account information.
• Manage Medicaid pending accounts and assist with Medicaid applications and eligibility.
• Verify insurance coverage and maintain accurate payer information.
• Monitor outstanding balances and follow up on private-pay receivables.
• Process resident trust fund activity and maintain accurate documentation.
• Complete required reports and maintain organized financial records.
• Coordinate with facility leadership and corporate billing/financial teams.
• Ensure business office practices comply with company policies and applicable state and federal requirements.
• Maintain confidentiality of resident and financial information.

Skills

Business Office Manager experience

Billing & insurance knowledge

Medicaid/Medicare knowledge

Organizational skills

Communication skills

Financial reporting & spreadsheets

Deadline & multitasking

Team-oriented

Job description

Business Office Manager (BOM)

The Heights Rehabilitation and Healthcare Center
Broadview Heights, OH
Full-Time

The Heights Rehabilitation and Healthcare Center is seeking an experienced, organized, and dependable Business Office Manager (BOM) to join our leadership team.

The Business Office Manager plays an important role in the financial operations of our skilled nursing and rehabilitation center and works closely with residents, families, facility leadership, and our corporate support team. We are looking for someone who is detail-oriented, professional, and comfortable managing multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Manage day-to-day business office operations

• Oversee resident accounts, billing, collections, and accounts receivable

• Assist residents and families with financial questions and account information

• Manage Medicaid pending accounts and assist with the Medicaid application and eligibility process

• Verify insurance coverage and maintain accurate payer information

• Monitor outstanding balances and follow up on private-pay and other receivables

• Process resident trust fund activity and maintain accurate documentation

• Complete required reports and maintain organized financial records

• Coordinate with facility leadership and corporate billing/financial teams

• Ensure business office practices comply with company policies and applicable state and federal requirements

• Maintain confidentiality of resident and financial information

Qualifications

• Previous Business Office Manager experience in a skilled nursing facility, long-term care, or healthcare setting strongly preferred

• Knowledge of Medicare, Medicaid, managed care, private pay, and insurance billing preferred

• Experience with Medicaid pending applications and collections is a plus

• Strong organizational and follow-up skills

• Excellent communication and customer service abilities

• Comfortable working with financial reports, spreadsheets, and computer-based systems

• Ability to manage deadlines and multiple priorities with accuracy

• Professional, dependable, and team-oriented

Why Join The Heights?

At The Heights Rehabilitation and Healthcare Center, we believe strong operations begin with strong people. Our Business Office Manager is an important member of our leadership team and has the opportunity to make a meaningful impact on our residents, families, and overall facility operations.

The Heights Rehabilitation and Healthcare Center is an Equal Opportunity Employer.