Business Office Manager & Admissions Director

Pearl Healthcare; Des Plaines (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive wage

Medical, Dental, Vision

Free Life Insurance

Paid Vacation/Sick Time

Personal Days

Employee Referral Bonus

Tuition Reimbursement

401K

Job summary

The Pearl of Des Plaines, operated by Pearl Healthcare, seeks a Business Office Manager & Admissions Director to oversee both the business office and admissions processes in a small skilled nursing facility. You will coordinate referrals, admissions, and financial documentation while partnering with facility leadership to ensure timely, compliant admissions.

Ideal candidates have prior business office or admissions experience in healthcare, with knowledge of payer sources, Medicaid/Medicare

Qualifications

• Previous Business Office and/or Admissions experience in skilled nursing, long-term care, or healthcare preferred.
• Knowledge of Medicare, Medicaid, Managed Care, Private Pay, and insurance verification preferred.
• Experience with Medicaid applications, eligibility, redeterminations, and pending Medicaid preferred.
• Accounts receivable and collections experience preferred.
• Demonstrated computer skills and strong communication abilities.

Responsibilities

• Oversee day-to-day operations of the facility’s business office and admissions functions.
• Coordinate the admissions process from referral to resident admission, including communication with residents, families, hospitals, and referral sources.
• Review admission documentation and coordinate with leadership and clinical departments for timely admissions.
• Verify resident insurance coverage, payer sources, financial information, and required authorizations prior to admission.
• Meet with residents and responsible parties to complete admission agreements and financial paperwork.

Skills

Communication

Interpersonal skills

Organization

Time management

Tools

PointClickCare (PCC)

Job description

The Pearl of Des Plaines is seeking a Business Office Manager & Admissions Director to join a team of long-term care professionals.

This is a dual role within a smaller skilled nursing facility, offering the opportunity to oversee both business office and admissions functions within a close-knit setting while working directly with residents, families, and facility leadership.

At Pearl Healthcare, YOU are our greatest asset! We offer these competitive benefits:

• Competitive wage
• Affordable: Medical, Dental, Vision
• Free Life Insurance
• Paid Vacation/Sick Time
• Personal Days
• Employee Referral Bonus
• Tuition Reimbursement
• 401K
• Meaningful and rewarding work environment

Responsibilities for the Business Office Manager & Admissions Director:

• Oversee the day-to-day operations of the facility’s business office and admissions functions.
• Coordinate the admissions process from initial referral through resident admission, including communication with prospective residents, families, hospitals, and referral sources.
• Review and process admission documentation and coordinate with facility leadership and clinical departments to support timely admissions.
• Verify resident insurance coverage, payer sources, financial information, and required authorizations prior to admission.
• Meet with residents and responsible parties to complete admission agreements, financial documentation, and other required paperwork.
• Maintain accurate resident census, admission, discharge, payer, and financial information.
• Manage accounts receivable and monitor outstanding resident balances.
• Communicate with residents and responsible parties regarding account balances, payment arrangements, and other financial matters.
• Assist with Medicaid applications, pending Medicaid accounts, redeterminations, and required supporting documentation.
• Monitor Medicare, Medicaid, Managed Care, Private Pay, and other payer sources and communicate changes as appropriate.
• Manage resident trust accounts and maintain required records and documentation.
• Process facility deposits and maintain accurate business office records.
• Maintain accurate resident information and documentation within PointClickCare (PCC) and other applicable systems.
• Provide facility tours and communicate with prospective residents and families regarding services and the admissions process.
• Develop and maintain positive relationships with hospitals, referral sources, residents, families, and community partners.
• Follow up on referrals and prospective admissions and assist the facility in meeting census and occupancy goals.
• Work closely with the Administrator, nursing, social services, corporate billing, and other departments regarding admissions and business office operations.
• Maintain confidentiality of resident, financial, and facility information in accordance with applicable regulations and facility policies.
• Perform other duties as assigned.

Requirements for the Business Office Manager & Admissions Director:

• Previous Business Office and/or Admissions experience in skilled nursing, long-term care, or healthcare preferred.
• Knowledge of Medicare, Medicaid, Managed Care, Private Pay, and insurance verification preferred.
• Experience with Medicaid applications, eligibility, redeterminations, and pending Medicaid preferred.
• Accounts receivable and collections experience preferred.
• PointClickCare (PCC) experience preferred.
• Demonstrated computer skills required.
• Strong communication, customer service, and interpersonal skills.
• Demonstrated critical thinking skills, problem-solving abilities, organizational skills, and time management skills.
• Ability to work independently and manage both Business Office and Admissions responsibilities within a smaller facility setting.

At Pearl Healthcare, our unique approach to post-acute rehabilitation places the patient at the center, curating a plan of care that understands the specific needs of each individual. We are committed to providing a sophisticated level of support to achieve exceptional quality care.

Pearl Healthcare is an equal opportunity employer.

Facility Location:

The Pearl of Des Plaines

1750 Elmhurst Road

Des Plaines, IL 60018