Business Office Manager

Franklin Companies; McKinney (TX); On-site; USD 48,000 - 61,000; Full time

Job summary

Hidden Springs of McKinney, a Franklin Company managed community, seeks an experienced Business Office Manager to oversee resident billing, payroll, HR tasks, and concierge supervision in a fast-paced retirement setting.

The role requires bookkeeping training, proficiency with Yardi, and strong leadership to coordinate staff and ensure regulatory compliance. Prior retirement-community experience is preferred.

Qualifications

• Formal bookkeeping/accounting training; associate or bachelor's degree preferred.
• Prior business office/office manager experience required.
• Experience in a retirement community preferred.

Responsibilities

• Recruiting, scheduling, and oversight of the concierge team.
• Generate resident billing with accuracy.
• Post receivables daily and process deposits.
• Log move-ins/outs in Yardi.
• Process refunds and assign expenses to accounts.
• Issue late notices and balance due letters.
• Assist Exec Director with collections and resident communications.
• Complete payroll and HR-related tasks.
• Support resident satisfaction with excellent service.

Skills

Concierge supervision

Resident billing

Payroll processing

HR support

Collections assistance

Customer service

Yardi knowledge

MS Word & Excel

Education

Bookkeeping/accounting training

Associate or bachelor's degree preferred

Tools

Yardi

Microsoft Word

Microsoft Excel

Job description

McKinney, TX

For over 10 years, Franklin has developed and operated senior housing communities in Texas. We specialize in operating Independent Living, Assisted Living, and Memory Care communities, because we love serving senior adults and if you are looking to join a team of dedicated professionals, who want to be proud of their company, make a difference in the lives they serve, and enjoy an environment where employees are valued and appreciated.

Hidden Springs of McKinney is an exciting, beautiful senior living community in McKinney, TX, just north of Plano. Offering Independent Living, Assisted Living, and Memory Care. Hidden Springs delivers a personalized and uplifting experience to everyone who lives here.

We are looking for an experienced Business Office Manager who wants to make a difference in the lives of the seniors we serve!

The Business Office Manager supports daily operations, including resident and personnel files, accounts payable/receivable, budgeting support, and regulatory compliance. This role also oversees the concierge team and assists with HR-related functions.

Schedule: Monday - Friday (Some Manager On Duty Rotation)

Duties Include

• Responsible for recruiting, scheduling, and oversight of the concierge team.
• Generate resident billing with accuracy
• Post receivables daily and scan checks for deposit
• Log move-in and move-out information into Yardi
• Process refunds
• Assign all expenses to proper account codes
• Issue late notices, balance due letters, credit letters, eviction notices, etc.
• Assist Executive Director with collections questions, resident communications, move-out notices, renewals, etc.
• Complete and submit payroll
• Assist with human resources activities, including workers' comp claims and administration of company benefits
• Support resident satisfaction and retention by providing excellent customer service

The working environment is fast-paced and requires someone who can handle a high volume of work. Position reports to the executive director and supervises the concierges. Prior business office or office manager experience is essential. Experience working in a retirement community is preferred.

The Position Also Requires

• Formal training in bookkeeping/accounting; an associate or bachelor's degree preferred
• Computer skills to include Microsoft Word and Excel, and other Microsoft products, are required.
• A working knowledge of Yardi is preferred.
• A proven leader who can make independent judgments and also oversee the work of others and work collaboratively with other department heads is also required.

Applicants may be required to pass an exam covering a range of relevant subjects, including proofreading, accounting terminology, bank reconciliations, Excel spreadsheets and general business knowledge.

Hidden Springs of McKinney is professionally managed by Franklin Apartment Management, one of the Franklin Companies, based in San Antonio. To learn more about our organization, go to https://franklin-companies.hiringthing.com/

Franklin Apartment Management (FAM) is an EOE.

FAM does not accept unsolicited resumes from 3rd parties.