Business Office Manager

Upstate Services Group; City of Binghamton (NY); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

401k

Medical coverage

Dental coverage

Vision coverage

Supportive team

Job summary

Bridgewater Center for Rehabilitation and Nursing is seeking a Business Office Manager to oversee key business office functions and ensure accurate resident records and billing, delivering excellent service to residents and families.

This role supports Medicaid, SSI/SSD/VA benefits processing, and collaborates with facility leadership. Requires a high school diploma and at least 2 years in a nursing home or healthcare billing environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of nursing home or healthcare billing office experience.
• Knowledge of general office procedures and billing practices.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Professional and compassionate customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong computer and data-entry skills.
• Ability to work independently while also functioning effectively as part of a team.

Responsibilities

• Oversee daily business office functions, including filing, data entry, and processing paperwork.
• Enter and maintain accurate resident information and records.
• Complete and reconcile the daily census.
• Monitor aging accounts and support collections with Corporate.
• Communicate professionally with residents and families regarding billing, statements, and account questions.
• Process Medicaid applications, enrollments, and recertifications.
• Assist residents with SSI, SSD, and VA benefit applications.
• Manage resident trust activity and banking transactions.
• Monitor resident funds for accuracy and appropriateness.
• Record and reconcile deposits.
• Maintain accurate and confidential financial and resident records.
• Analyze information, identify issues, and implement appropriate solutions.
• Prepare reports as requested by facility and Corporate leadership.
• Maintain confidentiality and handle sensitive resident and financial information appropriately.
• Work collaboratively with facility leadership and other departments.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Customer service

Computer skills

Data entry

Team player

Confidentiality

Education

High school diploma

Job description

Business Office Manager

Bridgewater Center for Rehabilitation and Nursing is seeking a Business Office Manager to join our team. In this role, you will oversee key business office functions while providing excellent service to our residents and their families.

Our commitment to compassionate, skilled nursing care is at the heart of everything we do — Five Decades of Compassion & Skilled Nursing Care.

Position Responsibilities

• Oversee daily business office functions, including filing, data entry, and processing paperwork

• Enter and maintain accurate resident information and records

• Complete and reconcile the daily census

• Monitor aging accounts and work closely with Corporate to support collections

• Communicate professionally with residents and families regarding billing, statements, and account questions

• Process Medicaid applications, enrollments, and recertifications

• Assist residents with SSI, SSD, and VA benefit applications

• Manage resident trust activity and banking transactions in accordance with facility policies

• Monitor resident funds for accuracy and appropriateness

• Record and reconcile deposits

• Maintain accurate and confidential financial and resident records

• Analyze information, identify issues, and implement appropriate solutions

• Prepare reports as requested by facility and Corporate leadership

• Maintain confidentiality and handle sensitive resident and financial information appropriately

• Work collaboratively with facility leadership and other departments

Qualifications

• High school diploma or equivalent required

• Minimum of 2 years of experience in a nursing home business office, billing office, or similar healthcare setting

• Knowledge of general office procedures and billing practices

• Strong attention to detail and organizational skills

• Excellent written and verbal communication skills

• Professional and compassionate customer service skills

• Ability to maintain confidentiality and handle sensitive information

• Strong computer and data-entry skills

• Ability to work independently while also functioning effectively as part of a team

What We Offer

Salary: $62,400–$65,000 per year, depending on experience

• Opportunity to join an established healthcare organization

• 401k

• Medical, Dental and Vision

• Supportive and team-oriented work environment

• Meaningful opportunity to make a difference in the lives of residents and their families

• Opportunity to grow your skills and contribute to the success of the facility

Bridgewater Center for Rehabilitation and Nursing is an Equal Opportunity Employer.

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