Business Office Coordinator

Harboroaks; Danville (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

Geisinger Behavioral Health Danville is seeking a Business Office Coordinator to streamline patient financial interactions and ensure accurate billing processes. You will verify benefits, provide financial counseling, and coordinate payment arrangements to support seamless patient care.

The role requires strong knowledge of Commercial Insurance and Medicare/Medicaid, attention to detail, and the ability to work with patients and guarantors to resolve accounts efficiently.

Qualifications

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audit admission packets and verify benefits and patient demographics in the accounting system.
• Provide financial counseling to patients/guarantors and collect out-of-pocket expenses.
• Complete financial disclosure paperwork for patients requesting assistance.

Skills

Insurance verification

Financial counseling

Payment arrangements

Account resolution

Data accuracy

Education

High school diploma or equivalent

Job description

Overview

Helping Patients Navigate Care. Ensuring Financial Excellence.

The Business Office Coordinator plays a critical role in creating a seamless patient experience by managing insurance verification, financial counseling, payment arrangements, financial assistance programs, and account resolution activities. This position is essential to maintaining accurate financial processes and supporting the mission of Geisinger Behavioral Health Danville.

Responsibilities

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not applicable

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