Business Office Associate

Riverside Hospital; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Hospital in Newport News, VA is seeking an administrative teammate who excels at organization, data entry, and patient registration. You will handle benefit collections, charge reconciliation, insurance verification, and patient scheduling with a focus on accuracy and service quality.

The role requires a High School Diploma or GED, with an Associate’s degree preferred and at least 1 year of related office experience. Certification programs like CHAA are a plus.

Qualifications

• High School Diploma or GED is required.
• Associates degree in Business or related field is preferred.
• 1 year related office experience is preferred.
• Certified Healthcare Access Associate (CHAA) certification is preferred.

Responsibilities

• Organizes work and follows procedures independently.
• Routes doctor orders and referrals within 24 hours.
• Completes paperwork and forms per department policies.
• Minimizes patient wait times to improve experience.
• Accurately enters registrations and orders into the system.
• Collaborates with team and supports training.
• Performs day-to-day administrative tasks to support operations.
• Assists with onboarding new staff.

Education

High School Diploma or GED

Associates Degree in Business or related field

Job description

Location

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs. Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization. Accountable for customer registration in iCare. Performs a variety of administrative duties that supports team such as answering phones and scheduling appointments for patients. Responsible for contacting patients on the Referral Work queues and place notations as needed. Required to be flexible in their work assignments as other duties may be assigned. The staff member will also assist with new employee on-boarding training. Responsible for the maintenance of office equipment and supplies required to support the facility operations.

What you will do

• Demonstrates organization of work, knowledge of process/ procedures for applicable patient care setting and performs independently without close supervision.
• Works effectively to resolve all incoming doctors orders and referrals within 24 hours of referral assignment.
• Completes all paperwork/computer based forms associated with all procedures according to department policies.
• Demonstrates flexibility and utilizes best practices to decrease patient appointment lag. Ensures that patient Wait/Registration times are consistently maintained at optimal levels to enhance the patient experience.
• Accurately and efficiently enters data into computer systems for registrations, doctor orders and other data entry responsibilities.
• Demonstrates teamwork and works well independently by seeking assistance when needed. Takes ownership and a positive approach in the training and support of team members. Keeps team informed to support efficient department operations.
• Departmental tasks align with procedural volumes/measurement. Workflow processes are executed accurately and timely to meet deadlines.
• Ensures that patient experience is conveyed in every encounter, that courtesy and respect are exhibited at all times.
• Demonstrates flexibility to changes and adapts to varying work environments and assignments. ( Ability to work rotating schedules as well as some light traveling to other facilities as needed. )

Qualifications

Education

• High School Diploma or GED, (Required)
• Associates Degree, Business or related field (Preferred)

Experience

• 1 year Related office experience (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)