Contact Center Representative - Customer Service

Bryant & Stratton College; Town of Orchard Park (NY); On-site; USD 35,000 - 43,000; Full time

Job summary

Bryant & Stratton College is seeking a Contact Center Representative focused on customer service and enrollment support in Orchard Park, NY. This on-site position may offer a hybrid schedule based on tenure and performance, with a focus on high-volume student recruitment and quality call handling.

Responsibilities include connecting prospective students with admissions, maintaining accurate records, meeting conversion goals, and delivering effective scripting to guide applicants through

Qualifications

• Verbal and written communication skills.
• Problem analysis and problem solving.
• Organizational skills and goal orientation.
• Ability to work in a team and handle pressure.

Responsibilities

• Provide high-volume recruitment related call support to prospective students.
• Connect and transfer leads to admissions offices via warm phone transfers.
• Meet or exceed phone/conversion goals for each session/semester.
• Capture and record lead data across multiple systems accurately.
• Deliver scripted messaging to persuade prospects through the enrollment process.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Goal oriented

Judgment

Teamwork

Resilience

Education

High school diploma or equivalent

Job description

Contact Center Representative - Customer Service

Locations

Showing 1 location

ONLINE - NY
Orchard Park, NY 14127, USA

• On-site
• Admissions
• Full-Time

Description

Location: Orchard Park, NY

This position is performed onsite, however, there are opportunities to work a hybrid schedule based on tenure and performance.

Position Summary:

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.

Essential Duties and Responsibilities:

• Productivity: Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
• Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %.
• Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately.
• Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.
• Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Key Competencies and Skills:

• Verbal and written communication skills
• Problem analysis and problem solving
• Organizational skills
• Goal oriented
• Judgment
• Teamwork
• Stress tolerance
• Resilience

Qualifications:

• High school diploma or equivalent
• Previous customer service or sales experience
• Internet savvy with knowledge of Microsoft Office product, including Outlook
• High degree of phone etiquette, problem solving, and ability to build rapport

Schedule: Mon-Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Contact Center Leader

$39,000 per year ($18.75 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Administrative Assistant, Receptionist, Human Resources, Data Entry, Work from Home, Office, Entry Level, Clerical, Customer Service Representative, Call Center, Full Time, Clerk, Server, Education

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.