Business Office Assistant

Sapphire at Maple Crest; Belvidere Township (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Pearl of Naperville is seeking a full-time Business Office Assistant to support the Regional Business Office Manager. The role focuses on managing resident files, reporting, and Medicaid-related documentation with a strong emphasis on customer service.

Ideal candidates bring 2–3 years of healthcare customer service experience, solid communication skills, and proficiency in Microsoft Office. The position offers a professional environment with growth opportunities.

Qualifications

• High School Diploma or equivalent.
• 2–3 years of customer service experience, healthcare preferred.
• Strong communication, multitasking, and deadline management.
• Willingness to learn other systems and be proficient in Microsoft Office.

Responsibilities

• Maintains resident files.
• Prepares and maintains required reports, records and surveys.
• Assists residents and families with Medicaid/Medicare and private insurance applications.
• Serves as a customer service representative for financial inquiries.
• Interacts with patients, families, co-workers and visitors in a caring manner.
• Updates logs in Medicaid systems and assists with admissions data in PCC.
• Performs Resident Trust Fund duties including deposits and disbursements.
• Attends Department Head meetings and supports Administrator/HR.

Skills

Communication

Customer service

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Business Office Assistant

Do you have a passion for caring for others? Are you looking for a great work environment where you can make a difference? The Pearl of Naperville is looking for a reliable, organized, compassionate, energetic and customer service focused Full Time Business Office Assistant to join our team. The Business Office Assistant will support the Regional Business Office Manager in overseeing the day-to-day functions of the Naperville Business Office.

Position Responsibilities:

• Maintains resident files.


• Prepares and maintains required reports, records and surveys.


• Assists residents and families with the application and approval process for Public Aide / Medicaid, Medicare, SS and / or private insurance benefits.


• Serves as a customer service representative with families regarding financial inquiries.


• Interacts with patients, families, co-workers, visitors and other customers in tactful, diplomatic and caring manner.


• Assists in the completion of documentation for Medicaid benefits for beneficiaries as necessary.


• Updates logs and information into Medicaid system.


• Assists with submitting admission data accurately and timely into PCC as necessary.


• Assists with contracts.


• Performs Resident Trust Fund duties including disbursements and deposits.


• Assists with monthly reporting and participates in weekly/monthly AR calls.


• Processes deposits.


• Attends and participates in facility Department Head meetings and functions as directed by the facility Administrator and/or HR.


• Maintains patient privacy in accordance with HIPAA and facility policy.


• Adheres to the budget guidelines for the department.


• Follows established safety policies and procedures.


• Performs other duties as assigned.

Qualifications/Skills/Educational Requirements:

• High School Diploma or equivalent


• 2-3 years of experience in a customer service role required, preferably in a Healthcare setting


• Strong communication skills, multi-task oriented, ability to prioritize and meet deadlines.


• Must be competent in Microsoft Office products and be willing to learn other systems.

Benefits:

• We offer competitive pay along with a generous benefit package that includes Medical, Dental, Vision, Company Paid Life Insurance for all Full-Time employees, Paid Vacation, Personal Days and Sick time and more!!

Pearl Healthcare is an equal opportunity employer. Pearl Healthcare does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.