Business Manager, Performance Agreements

Socket.dev; Beloit (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Job summary

Valmet is seeking a Performance Agreements Team Manager who will oversee the Agreement management Team, ensuring service performance meets the scope of each agreement and delivers customer satisfaction. You will manage professionals collaborating with customers and Valmet to boost performance and reliability of equipment, processes, and personnel.

The role focuses on lifecycle services, tailor-made improvement programs, and coordinating network-driven studies and audits to drive efficiency.

Qualifications

• Must have Paper Industry, 8-10 years of hands-on experience.
• Background in agreement management and customer performance improvements.

Responsibilities

• Oversee the Agreement management Team to ensure service performance aligns with the agreement scope and customer satisfaction.
• Manage a team of professionals coordinating with customer and Valmet organizations to improve customer performance and reliability of equipment, processes, and personnel.
• Lead lifecycle services and improvement programs tailored to customer needs and targets.
• Coordinate with the Agreement Team Network and conduct production line studies & audits to drive efficiency and improvements.
• Travel once every 6 weeks within North America.

Skills

Leadership

Team management

Customer focus

Willingness to travel

Job description

As the Performance Agreements Team Manager at Valmet, you will be responsible for overseeing the Agreement management Team. The group is assigned customer accounts, and the Manager will ensure that service performance is carried out according to the agreement scope and to the customer’s complete satisfaction.

On a day-to-day basis you will be responsible for the management of a team of professionals that are working with customer and Valmet organizations to improve customer’s performance and reliability of their equipment, processes, and personnel.

Your main tasks and responsibilities include:

Management of NA Life cycle services and step-by-step improvement programs designed to improve and maintain the customer’s competitiveness and profitability throughout the mill operations. These long-term agreements are always tailor-made according to the customer’s needs and set targets.

• Must have Paper Industry, 8-10 years of hands-on experience
• Support via the Agreement Team network, our Customer's Performance Agreement sales and delivery projects
• Facilitate through the Agreement Team Network, production line studies & audits to develop efficiency and generate improvement ideas
• Coordinate and introduce Valmet technology support to agreement customer
• Travel - once every 6 weeks within North America

WHAT YOU'LL NEED:

We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting. We're looking for team-oriented people with a willingness to learn and contribute to our customers’ success.

We offer

• We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting.
• Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.