Business Manager

The Learning Experience; Summit (NJ); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

The Learning Experience in Summit, NJ is seeking a Business Manager to drive the financial and operational performance of the center. You will apply business acumen to customer engagement and lead people to create an environment where others can thrive.

Your role covers building strong teams, managing payroll, monitoring P&L, forecasting enrollment, coordinating billing, and partnering with the Center Director to set direction and ensure high-quality service for families.

Formación

• 3+ years’ experience in retail/store management.
• 2+ years of customer-facing sales leadership.
• Ability to leverage data to understand the business.
• Bachelor’s degree preferred.

Responsabilidades

• Drive financial performance and center productivity.
• Analyze monthly P&L statements and create action plans.
• Hire and staff high-performing teachers and ensure staffing.
• Manage labor and schedules to maintain appropriate ratios.
• Forecast enrollment based on graduation trends.
• Handle payroll accuracy and timekeeping systems.

Conocimientos

Leadership

Data-driven

Customer-facing

Retail management

Educación

Bachelor's degree

Descripción del empleo

Business Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

• Drives financial performance and productivity for all operational aspects of the center
• Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
• Hires outstanding talent and ensures center is fully staffed with high performing teachers
• Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
• Forecasts future enrollment based on annual graduation
• Processes payroll, ensuring the accuracy of timekeeping systems
• Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support
• Ensures parent billings, account receivables and collections are accurate and precise
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

• Executes marketing brand campaigns within the center and implements local marketing activities.
• Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for "parent pleasers"

Qualifications:

• 3+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions
• Bachelor’s degree preferred