Business Intelligence Engineer, Customer Service Analytics

Amazon Inc.; Omaha (NE); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Parental leave

Job summary

Amazon Customer Service is seeking a Business Intelligence Engineer to help build data pipelines, metrics, and dashboards that drive decision-making for CS leadership. You will join a team delivering analytics across clickstream, experiments, and product measurements to improve the customer experience.

You will collaborate with data engineers, analysts, and product teams to own the analytics lifecycle from ingestion to VP-level visuals, with a focus on actionable insights and automation using AI

Qualifications

• 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
• 3+ years of SQL, ETL or Oracle experience
• 1+ years of processing large, multi-dimensional datasets from multiple sources experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
• Experience in Statistical Analysis packages such as R, SAS and Matlab

Responsibilities

• Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products
• Support A/B experiment feature testing and analysis
• Build and analyze key metrics to uncover trends and root causes of issues
• Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions
• Help define requirements around customer service interactions and establish actionable insights
• Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities
• Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels

Skills

SQL

ETL

NoSQL

Redshift

Oracle

R

SAS

Matlab

Education

Bachelor's degree in Computer Science/Engineering/Mathematics/Statistics/Economics or related field

Tools

EC2

DynamoDB

S3

Redshift

Job description

Amazon Customer Service is seeking a Business Intelligence Engineer to help build data pipelines, metrics, and dashboards that drive decision-making for CS leadership. You will join a team delivering analytics across clickstream, experiments, and product measurements to improve the customer experience.

You will collaborate with data engineers, analysts, and product teams to own the analytics lifecycle from ingestion to VP-level visuals, with a focus on actionable insights and automation using AI