Business Insurance Client Services Leader

Marsh; Fargo (ND); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Stock purchase opportunities

Charitable contribution match programs

Job summary

Marsh McLennan Agency in Fargo, ND is seeking aClient Services Manager for the Business Insurance team. You will lead and supervise the service group, ensure retention and development, and drive departmental initiatives aligned with overall business strategy.

The role requires 5+ years of leadership in insurance and strong knowledge of commercial lines, with the ability to guide clients. MMA offers hybrid work, generous time off, tuition reimbursement and career development opportunities.

Qualifications

• 5+ years of leadership/management experience in insurance or risk management.
• 5+ years of business or commercial insurance experience.
• Ability to research regulatory issues and provide clear guidance to clients.
• Knowledge of technical underwriting.
• Maintain integrity and confidentiality with customers and colleagues.

Responsibilities

• Provide leadership and supervision to the Business Insurance Service team.
• Drive retention and talent development of staff.
• Execute departmental initiatives aligned with business strategy.
• Support training and quality assurance programs.
• Manage budgets and KPIs reflecting growth goals.
• Promote knowledge sharing on workflow, markets, and best practices.

Skills

Leadership

Management

Insurance knowledge

Underwriting knowledge

Client guidance

Relationship skills

Education

Bachelor’s degree in business or related field

Job description

Marsh McLennan Agency in Fargo, ND is seeking aClient Services Manager for the Business Insurance team. You will lead and supervise the service group, ensure retention and development, and drive departmental initiatives aligned with overall business strategy.

The role requires 5+ years of leadership in insurance and strong knowledge of commercial lines, with the ability to guide clients. MMA offers hybrid work, generous time off, tuition reimbursement and career development opportunities.