Business Growth Field Trainer

Sorenson Communications, LLC; Altoona (PA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid vacation time

Paid sick time

Paid holidays

401k with match

Medical insurance

TeleDoc

HSA company match

Career development opportunities

Job summary

Sorenson Communications, LLC seeks a Business Growth Field Trainer to promote CaptionCall services by visiting healthcare professionals and educators. You will install and troubleshoot CaptionCall phones, train customers, and expand opportunities through events and presentations in senior living facilities, VA centers, and other channels.

The role requires travel 50-75% and a minimum of a high school diploma.

Qualifications

• Minimum high school diploma or GED.
• 1 year of experience as a CaptionCall Trainer preferred.
• Must be able to present to groups and train customers.

Responsibilities

• Create install generation activities in identified channels.
• Attend trade shows and events to promote CaptionCall services.
• Train customers on device use and features; troubleshoot phones.

Skills

Public speaking

English communication

Group presentations

Independent work

Education

High School Diploma or GED

Tools

CRM (Dynamics)

Job description

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Job Summary

The Business Growth Field Trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other appliable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone.

Essential Duties and Responsibilities

• Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other)
• Attend and participate in trade shows, events and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Promote the CaptionCall service
• Complete service calls as assigned
• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Accurately maintain customer records in CRM (dynamics)
• Complete required reports and submit feedback on customer and provider interactions
• Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers
• Other duties as assigned

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements: 50-75%

Education

Minimum of a High School Diploma or GED

Experience

1 Year Experience as a CaptionCall Trainer

Preferred: Certified as a CaptionCall Trainer II, III or Master Trainer

Knowledge, Skills, and Abilities

• Ability to comfortably and clearly present to large and small groups
• Ability to tailor to unique needs of individual customers and healthcare professionals
• Must be able to adapt to various sales situations and environments
• Basic computer knowledge and experience
• Commitment to adhere to strict compliance standards
• Ability to meet or exceed expectations and maintain established goals set forth by department management
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Must be reliable, organized and punctual
• Must be able to work independent< }