Business Growth Field Trainer

Sorenson Communications; East End (PA); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Vacation Time

401k 6% match

Nationwide Medical Insurance

Employee Assistance Program

Career Development Opportunities

TeleDoc

HSA company match

Career development opportunities

Job summary

A leading provider of language services is seeking a Business Growth Field Trainer to promote CaptionCall and service offerings. This hands-on role involves visiting healthcare professionals and training customers on the CaptionCall phone. Candidates must have at least a High School Diploma and 1 year of relevant experience. The job requires strong presentation skills, adaptability, and excellent customer service abilities. This position involves significant travel, often 50-75% of the time.

Qualifications

• 1 Year Experience as a CaptionCall Trainer.
• Preferred: Certified as a CaptionCall Trainer II, III, or Master Trainer.
• Proficient in basic computer use and CRM systems.
• Willingness to travel 50–75% and work evenings/weekends as needed.
• Must possess a valid driver's license and own a reliable vehicle.

Responsibilities

• Promote the CaptionCall service by visiting healthcare professionals.
• Install and troubleshoot CaptionCall phones.
• Train customers on how to use the CaptionCall phone.
• Maintain customer records in CRM.
• Attend and participate in trade shows and corporate events.

Skills

Presentation skills

Customer service skills

Adaptability to sales situations

Reliability and organization

Basic computer knowledge

Education

High School Diploma or GED

Job description

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
  • TeleDoc
  • HSA company match
  • 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Job Summary

The Business Growth Field Trainer is a hands‑on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other applicable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone.

Essential Duties and Responsibilities

• Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other)
• Attend and participate in trade shows, events and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Promote the CaptionCall service
• Complete service calls as assigned
• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Accurately maintain customer records in CRM (dynamics)
• Complete required reports and submit feedback on customer and provider interactions
• Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers
• Other duties as assigned

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements: 50-75%

Education

Minimum of a High School Diploma or GED

Experience

1 Year Experience as a CaptionCall Trainer

Preferred: Certified as a CaptionCall Trainer II, III or Master Trainer

Knowledge, Skills, and Abilities

• Ability to comfortably and clearly present to large and small groups
• Ability to tailor to unique needs of individual customers and healthcare professionals
• Must be able to adapt to various sales situations and environments
• Excellent customer service skills
• Basic computer knowledge and experience
• Commitment to adhere to strict compliance standards
• Ability to meet or exceed expectations and maintain established goals set forth by department management
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Must be reliable, organized and punctual
• Must be able to work independently

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver's license and maintain a good driving record
• Must have a PC (not a mac) and a high speed internet connection to perform essential job duties
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required
• Ability to work evenings and weekends as needed

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can‑Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity

Sorenson Communications is an Equal Opportunity, affirmative action employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.