Sr Business Support Manager

Citizens; Johnston (RI); On-site; USD 127,000 - 184,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement benefits

Education reimbursement

Job summary

Citizens is seeking a Sr Business Support Manager in Johnston, RI to oversee a project financial analyst team supporting a multi‑million dollar capital technology portfolio. You will manage budgets, forecasts, capitalization, and vendor spending while guiding the team to meet goals.

You will develop relationships with business leaders, report to executives, and provide coaching on financial processes, data sources, and reporting requirements. Competitive benefits are offered.

Qualifications

• 7+ years of experience in Financial Management and Analysis.
• Advanced proficiency in Excel and financial modeling.
• Strong management, organizational, interpersonal skills, and attention to detail.
• Effective communication across all levels and diverse cultures.

Responsibilities

• Coordinate and manage day-to-day operations for a project financial analyst team supporting a multi-million capital technology portfolio.
• Oversee Capital Forecast processes and reports; identify forecast drivers and summarize for executives.
• Model and analyze budgets to uncover risks and opportunities; liaise with other business areas for planning.
• Provide internal consulting and coaching on financial processes, reporting, and data sources.

Skills

Advanced Excel

Leadership

Communication

Time management

Education

Bachelor's degree

Tools

Oracle

Ariba

Apptio

Job description

Description

4 Days in the office from our Johnston RI office only. No exceptions.

Role is not relocation eligible.

Job Title: Sr Business Support Manager

Responsibilities

Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital technology portfolio for Commercial Banking. Be responsible for management of Capital Forecast processes and reports across the tower, identifying and analyzing forecast change drivers, providing summary for executive reporting, analyzing budget changes to uncover and mitigate risk. Involved in strategic business budget planning and modeling liaising with the other business areas. Provide internal consulting and coaching for colleagues, introducing them to our financial processes.

The Sr Business Support Manager Will Be Responsible For

• Financial Management: partner with finance, technology leaders and business lines to manage budgets, forecasts, capitalization, and vendor spending. Identify risks and opportunities throughout the year, communicate and elevate as appropriate.
• Manage a team of project financial analysts providing guidance and directions on financial processes and day-to-day work, resolving issues and making sure team reach their goals.
• Develop relationships with key business leaders to effectively communicate and manage portfolio risks and opportunities.
• Provide internal consulting and coaching for colleagues, introducing them to our financial process, various reporting requirements, available data sources, vendor management etc.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
  • 7+ years of experience in Financial Management and Analysis
  • Proficiency in Excel (advanced level)
  • Excellent management, organizational, interpersonal skills and great attention to details
  • Effectively communicate within all levels and diverse culture of the organization
  • Strong time management skills with the ability to prioritize and multitask
• Preferred Qualifications
  • Bachelor's degree
  • Familiarity with Oracle, Ariba, Apptio or similar financial systems

Pay Transparency

The salary range for this position is $127,000 – $184,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 10/30/2026