Business Development Representative - SMB

MoLo Solutions; Chicago (IL); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Join MoLo Solutions as a Business Development Representative, where you will build and manage relationships with small to medium-sized customers across North America. This role focuses on maximizing customer satisfaction through effective communication and strategic selling of logistics services. The position offers a hybrid working structure, with essential training in the Chicago office.

Benefits

401(k)

Medical insurance

Vision insurance

Paid maternity leave

Paid paternity leave

Qualifications

• Preferred Bachelor's Degree.
• Previous customer sales or operations experience preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Research new leads using customer databases.
• Prospect small to medium sized customers through cold calling.
• Uncover customer needs while selling truckload services.

Skills

Negotiation

Customer Relationship Management

Time Management

Problem-Solving

Education

Bachelor's Degree

Job description

Business Development Representative - SMB

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Business Development Representative - SMB

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This range is provided by MoLo Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.04/hr - $24.52/hr

ArcBest is a multibillion-dollar integrated logistics company that leverages our technology and full suite of shipping and logistics solutions to meet our customers’ supply chain needs. In 2021, ArcBest acquired MoLo Solutions, one of the fastest-growing truckload brokerages in North America. MoLo is known industry-wide for excellent customer service and trusted carrier relationships. These deep, trusted carrier relationships added committed capacity, high-volume freight programs, drop and hook capabilities and more consistent performance to ArcBest’s already robust truckload network. ArcBest’s large customer base also gave these carriers access to more consistent freight to keep their trucks moving — a win-win situation. The Business Development Representative position is a position within the ArcBest Company, however it is located in the MoLo office in Chicago.

Discover something different. Find your future at ArcBest today.

Company: ArcBest

Currently, we are looking for a Business Development Representative - SMB to join the ArcBest team. The Business Development Representative - SMB builds their own portfolio of small to medium sized customers across North America, with the opportunity to solicit any region and/or vertical in North America. Our current customers range from different verticals, including but not limited to, food and beverage, consumer packaged goods, construction, and retail. The Business Development Representative - SMB prospects customers, actively sells MoLo an ArcBest Truckload Service, and develops relationships with accounts. This position is the main point of contact for customer interactions, and works cross-functionally with the modal operations and carrier sales departments.

Your contribution may include:

• Research new leads by utilizing customer databases and customer relationship management software
• Prospect small to medium sized customers through cold calling and email communication
• Uncover customer needs while successfully selling MoLo's truckload services
• Act as a consultant to customers to build and maintain customer relationships
• Maximize operational efficiencies for customer shipments by using the transportation management software
• Proactively identify issues and resolve problems to uphold our commitment to service
• Collaborate cross-functionally with carrier sales, yield management, and modal operations departments
• Assist and oversee revenue collection process as needed
• Effectively support teammates’ accounts when necessary
• Other duties and projects, as assigned

As a Business Development Representative - SMB, you will be a member of the ArcBest Sales team at the MoLo Solutions headquarters, located in the Fulton Market neighborhood of Chicago, with a team focused on growth, relentless commitment to customer service, and an inclusive work culture. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education:

• Bachelor's Degree, preferred

Experience:

• Previous customer sales, operations, or service experience, preferred

Additional Requirements

• Ability to multi-task with a high attention to detail
• Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders
• Ability to thrive in a fast-paced environment and meet performance metrics
• Confident decision-making and problem-solving skills
• Entrepreneurial, sales-minded, and coachable individual with a strong work ethic
• Excellent time management skills to prioritize and maximize workload to meet deadlines
• Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customer

Company: ArcBest

Location: In office for training then hybrid with 3 days a week required to be in the Chicago office of MoLo, an ArcBest Truckload Service. The MoLo Chicago office is located at 167 Green Street in the Fulton Market District.

Company Benefits: ArcBest Wellness Initiatives and Programs | ArcBest

Deadline to apply: There is no deadline because the employer accepts applications on an ongoing basis

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]. An Equal Opportunity Employer including Vet/Disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

Paid maternity leave

Paid paternity leave

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