Business Development Representative

Team Auto Center; Stevens Point (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Training

Employee discounts

Job summary

The Rydell Company’s Stevens Point Auto Center is seeking a Business Development Representative to interface with guests and guide them through the vehicle purchasing process. You will answer questions, schedule test drives, and ensure guest needs are met with timely follow-ups.

You will join a team focused on exceptional customer service and will receive ongoing training on vehicle information, market changes, and guest experience enhancement in a fast-paced automotive environment.

Qualifications

• Strong customer service experience.
• Team player attitude.
• Prompt and courteous demeanor.
• Enthusiastic personality.
• Strong computer and phone skills.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Answer inbound customer calls and establish follow-up with sales appointments.
• Respond promptly to inbound inquiries via CRM (internet, phone, text).
• Provide customers with initial product information and direct them to dealership resources.
• Set appointments for guests to visit the dealership.
• Follow up on unresponsive leads, no-shows, or canceled appointments.
• Collaborate with team to maintain positive relations and achieve goals.
• Use activity/appointment tracking system daily.
• Strive to hit personal and team daily/monthly targets.

Skills

Customer service

Team player

Communication

Computer/phone skills

Job description

Business Development Representative

Stevens Point, WI

As a Business Development Representative, you will be the liaison between our guest's and their future vehicle purchase. We strive in prioritizing the guest experience and our people at all times. You will be contacting inbound and outbound vehicle inquiries within a timely manor, to assist the guest in their vehicle process by answering simple vehicle questions, scheduling test-drive appointments and following up with guest to ensure their needs are met. Ongoing training and support will be provided on vehicle information to help in assisting customers vehicle questions, staying up to date with market changes and providing the upmost guest experience.

Responsibilities

• Answer inbound customer calls and establish follows-up with sales appointments
• Respond promptly to inbound internet, phone and text inquiries through our CRM
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Set appointments for guests to come into our dealership
• Follow up with leads that are unresponsive, have not purchased and no-show/canceled appointments
• Participate in team environment - keeping positive and upbeat relationship with teammates and department
• Utilize activity/appointmenttracking system daily
• Strive to hit personal and team daily/monthly goals

Skills / Requirements

• Strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer and phone skills
• Willing to submit to a pre-employment background check & drug screen

Benefits

• Medical and Dental
• Vision Insurance
• Life Insurance
• 401K Plan
• Paid Training
• Employee discounts on products and services
• CompetitiveWages
• Growth Opportunities
• Saturday Lunches
• Promote From Within
• Above average industry pay
• Holiday Parties & Celebration
• Company Picnic
• Family owner and operated
• Heavily involved in giving back to the community
• Base hourly + Commission

Our vision is to be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do and it reflects in our every day process with customer service being our top priority. At Stevens Point Auto center we offer three brands, Ford, Hyundai and Volkswagen and a used car division all under one roof. We have a world class service/parts and collision center on site as well making it a one stop shop for everything automotive. The Rydell Company has a great history of community involvement as well! If you have ever thought about working in the auto industry, now is the time.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.